Why do I have a Shift Lead? What are they responsible for?
When Partners post large or more complicated shifts, Instawork will designate one, or more, high performing professional(s) to be a shift lead and assist with ensuring the gig goes smoothly for you, and our Partner.
The shift lead will be a resource for you, and they will be your first point of contact for questions regarding the gig. (e.g. Where is parking? How do I check-in?) If you are running late or have other issues (e.g. I need my clock in time adjusted.) that should be shared with the partner, please you should notify your lead.
During the gig, please respect your shift lead’s guidance be respectful to your lead and follow their his or her instructions.
What does a Shift Lead do?
The shift lead’s top priority is to ensure a smooth clock in and clock out process while helping the partner manage their team of Instawork professionals and ensuring the gig goes smoothly for you, and the Partner.
The shift lead is expected to arrive 20 minutes early, locate where to the check in at the gig and introduce him or herself to the onsite contact. The shift lead should also proactively share any insights on parking, traffic or navigating the venue with other professionals on the shift.
The shift lead will clock in professionals directly from their app. That means no more clock in codes or other ways of clocking in!
When pros need their clock in or out time adjusted, the Shift lead will take care of those adjustments for them in their app, as long as the request is reasonable.
During the gig, the shift lead should expect to work according to their booked role. (e.g. A shift lead for a bartending gig should expect to bartend) although the partner may request that they help organize the team of Instaworkers.
At the end of the shift, the shift lead clocks out professionals, adjusts times as needed and provides feedback on the professionals he or she worked with.
After the gig, the shift lead is expected to thank and check out with the onsite contact.
The shift lead will also share feedback on the gig with the Instawork team to help us understand what went well and what could have gone better.
How can I qualify to be a Shift Lead on future gigs?
Steps to becoming a shift lead include:
Book and work as many gigs as possible.
Receive collect as many 5 star ratings as you can, and
Being tardy, having conflicts with partners and other Instaworkers, and behaving (including your appearance) unprofessionally during on your gigs will negatively impact you qualifying for a shift lead position.
Leads are selected based on a number of different factors:
Past performance as a lead (if applicable),
Performance and history with the partner, and
How is a Shift Lead different from an Onsite Captain?
Much like a line cook is a different position from a server, Onsite Captains are a distinct, uniquely vetted position that Instawork partners can order. Onsite Captains have unique responsibilities during the gig, and partners typically expect them to spend 100% of their time managing staff and ensuring the event happens according to plan.
Alternatively, a shift lead is not a unique role, and shift leads are not booked by Instawork partners. On large or more complicated gigs, the Operations team will select or assign a professional to be the shift lead. While the lead does have additional responsibilities, they will work the gig in their assigned role. (e.g. A line cook shift lead will work in the kitchen during the gig.)
(Please note that Onsite Captains are manually interviewed, trained and selected by our Operations team based on prior experience, if there is availability)