Update: We're currently retraining our Shift Leads so we can deliver an improved experience for our Partners. In the meantime, you may see reduced availability. Please contact Partner Support with questions.

What is a Shift Lead? What are they responsible for?

The shift lead’s top priority is to help our partner's manage their team of Instawork professionals and ensure the shift goes smoothly.

  • The shift lead will answer questions from other Instawork professionals on the venue (i.e. parking), shift logistics, and may contact you with questions on behalf of the professionals. Similarly, you can ask the shift lead to share information with other professionals on your behalf. 

  • On the day of your shift, the shift lead will arrive early and introduce him or herself to you. The lead will proactively share details on parking, traffic or navigating the venue with other professionals on the shift.

  • The shift lead will clock-in professionals from their shift group as well as make any necessary time adjustments.

  • During the shift, the shift lead will work in the role you booked for them. You are welcome to leverage the shift lead to help organize the other professionals on the shift, such as organizing breaks.

  • After the shift, the shift lead will make sure all pros are clocked out, and give them ratings and feedback based on their performance.

Why does my shift have a lead?

When you post large or more complicated shifts, Instawork will designate one (or more) high performing professional(s) to be a Shift Lead and assist you with ensuring the shift goes smoothly. 

The shift lead will be a resource for you; if you have specific instructions on how the lead can make your shift better, don’t hesitate to contact them. Feel free to utilize your lead if you have information you’d like to share with the other professionals on your shift.

Can I request a specific Professional as my Shift Lead?

Absolutely! Reach out to your Account Manager to discuss which professionals are the best shift leads for your events. 

How is a Shift Lead different from an Onsite Captain?

Much like a line cook is a different position from a server, Onsite Captains are a distinct, uniquely vetted position that you can order when you book a shift. Typically, Onsite Captains spend 100% of their time managing staff and ensuring the event happens according to your instructions rather than performing a specific responsibility such as serving.

Alternatively, a shift lead is not a unique role. Instead, Instawork assigns a shift lead to an existing group of professionals to help with pre-shift logistics. While the lead does have additional responsibilities, you can expect him or her to work the shift in the role that you booked (e.g. A line cook shift lead will work in the kitchen during your shift.)

Did this answer your question?