What is a Shift Lead? What are they responsible for?

The shift lead’s top priority is to help our partner's manage their team of Instawork professionals and ensure the gig goes smoothly.

  • The shift lead will answer questions from other Instawork professionals on the venue (i.e. parking), gig logistics, and may contact you with questions on behalf of the professionals. Similarly, you can ask the shift lead to share information with other professionals on your behalf. 

  • On the day of your gig, the shift lead will arrive early and introduce him or herself to you. The lead will proactively share details on parking, traffic or navigating the venue with other professionals on the shift.

  • During the gig, the shift lead will work in the role you booked for them. You are welcome to leverage the shift lead to help organize the other professionals on the shift, such as organizing breaks.

  • After the gig, the shift lead will check in with you briefly to see if you have any feedback to share with the Operations team. The lead is expected to complete a feedback form to help Instawork recognize our successes and areas for improvement.

Why does my shift have a lead?

When you post large or more complicated shifts, Instawork will designate one (or more) high performing professional(s) to be a Shift Lead and assist you with ensuring the gig goes smoothly. 

The shift lead will be a resource for you; if you have specific instructions on how the lead can make your gig better, don’t hesitate to contact them. Feel free to utilize your lead if you have information you’d like to share with the other professionals on your gig.

Can I request a specific Professional as my Shift Lead?

Absolutely! Reach out to your Account Manager to discuss which professionals are the best shift leads for your events. 

How is a Shift Lead different from an Event Captain?

Much like a line cook is a different position from a server, Event Captains are a distinct, uniquely vetted position that you can order when you book a gig. Typically, Event Captains spend 100% of their time managing staff and ensuring the event happens according to your instructions rather than performing a specific responsibility such as serving.

Alternatively, a shift lead is not a unique role. Instead, Instawork assigns a shift lead to an existing group of professionals to help with pre-gig logistics. While the lead does have additional responsibilities, you can expect him or her to work the gig in the role that you booked (e.g. A line cook shift lead will work in the kitchen during your gig.)

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