Shift Coordinators are team members responsible for managing live shifts on the platform. This role has restricted access to financial features to maintain security and cost control.
Standard Shift Coordinator Access:
Can manage live shifts
Cannot view financial information
Cannot spend money on the platform
Booking Shift Coordinator Access: Booking Shift Coordinators are a specialized type of Shift Coordinator with additional booking capabilities:
All standard Shift Coordinator permissions
Can book new shifts
Can cancel existing shifts
Still cannot view pricing or financial details (maintains financial restrictions)
Please review the table below for a breakdown of each action a Shift Coordinator and Booking Shift Coordinator can perform.
Functionality | Booking Shift Coordinator | Shift Coordinator |
View Shifts | ✅ | ✅ |
Clock In/Out | ✅ | ✅ |
Rate Pros | ✅ | ✅ |
Send Announcements | ✅ | ✅ |
Call/SMS Pros | ✅ | ✅ |
Send Pros Home | ✅ | ✅ |
No show | ✅ | ✅ |
Manage Hour Disputes | ✅ | ✅ |
Edit Timesheets | ✅ | ✅ |
Add to Roster/Block | ✅ | ✅ |
Update Shift Details | ✅ | ✅ |
Book/Cancel Shifts | ✅ |
|
Adjust Pricing | ❌ |
|
View Pricing | ❌ |
|
Update Geofences | ❌ |
|
Update Company info | ❌ |
|
Add/Remove Locations | ❌ |
|
Mark Pros as Hired | ❌ | ✅ |
Invoices | ❌ |
|
Download Reports | ❌ |
|
Add/Remove Invoice Email List | ❌ |
|
Add/Remove Payment methods | ❌ |
|
Add Tips | ❌ |
|
Add/Remove Team Members | ❌ |
|
Assign/Change Roles | ❌ |
|
The video below shows a detailed walkthrough of the Shift Coordinator role through the business app.