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Shift Coordinator Role

What is a Shift Coordinator?

Updated over 2 weeks ago

Shift Coordinators are team members responsible for managing live shifts on the platform. This role has restricted access to financial features to maintain security and cost control.

Standard Shift Coordinator Access:

  • Can manage live shifts

  • Cannot view financial information

  • Cannot spend money on the platform

Booking Shift Coordinator Access: Booking Shift Coordinators are a specialized type of Shift Coordinator with additional booking capabilities:

  • All standard Shift Coordinator permissions

  • Can book new shifts

  • Can cancel existing shifts

  • Still cannot view pricing or financial details (maintains financial restrictions)

Please review the table below for a breakdown of each action a Shift Coordinator and Booking Shift Coordinator can perform.

Functionality

Booking Shift Coordinator

Shift Coordinator

View Shifts

Clock In/Out

Rate Pros

Send Announcements

Call/SMS Pros

Send Pros Home

No show

Manage Hour Disputes

Edit Timesheets

Add to Roster/Block

Update Shift Details

Book/Cancel Shifts
(Create Shifts)

Adjust Pricing
(Improve fill rate)

View Pricing

Update Geofences

Update Company info

Add/Remove Locations

Mark Pros as Hired

Invoices

Download Reports

Add/Remove Invoice Email List

Add/Remove Payment methods

Add Tips

Add/Remove Team Members

Assign/Change Roles

The video below shows a detailed walkthrough of the Shift Coordinator role through the business app.

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