Booked Shifts Disappeared
Written by Sam
Updated over a week ago

Following are some of the reasons for not seeing your booked shifts:

Not confirming your shift on time

  • You'll be prompted to confirm your shift 32 hours before the shift starts. You'll have 16 hours before the shift start time to confirm your upcoming shift. This tells us that you’re still able to work that shift.

  • Confirm multiple shifts at a time (if you are working with the same partner)

  • If you don’t confirm, the shift is auto-canceled and will negatively impact your overall performance rating.

  • Make sure your SMS and push notifications are on to get a reminder to confirm the shift.

Business Canceled the shift

The Partner had to cancel due to operational issues. As a reminder you can always check the status of the shift under the shift section of the app and review the my shifts tab.

What happens if my shift is cancelled with under 24 hours notice?

Instawork's mission is to create economic opportunities for Professionals and Partners alike, and we understand the impact on a Professional’s livelihood when a Partner unexpectedly cancels a shift shortly before its start time. We also understand, however, that unique circumstances sometimes force a Partner to cancel at the last minute.

To help bridge this gap, in many instances, Professionals whose shift is cancelled within 24 hours of the scheduled shift start time will receive up to 4 hours of pay at the scheduled shift’s standard rate. There are some situations in which Professionals may not receive compensation for a shift that is cancelled within 24 hours of the shift start time. For example, due to the nature of the work at their locations, some Partners have shorter cancellation windows. We encourage Professionals to carefully review shift postings, including shift requirements, for detailed information about the applicable cancellation policy.

In addition, there are some situations in which Professionals are not compensated with 4 hours of pay for a late cancellation from any Partner, including but not limited to late cancellations caused by :

  • Circumstances outside the Partner’s control (e.g., COVID-related cancellation or weather-related cancellation);

  • Work interruptions due to a Partner blocking the Professional within 24 hours of shift start time; and

  • If the scheduled shift is less than 4 hours and the Professional is entitled to compensation, the Professional’s payment will be capped at the number of hours scheduled (e.g., for a 3 hour shift, a Professional’s cancellation pay would be limited to 3 hours).

In all cases, Professionals whose shift is cancelled within 24 hours of its start time will not need to report to the shift location.

Account Status (Suspension or Deactivation)

If you've been deactivated or suspended on Instawork, you should be able to see the reason when you open the app. You may appeal your account suspensions, cancellations and no-shows on the app for a quicker resolution.

What's the difference between getting deactivated and suspended?

  • Suspended - Your account will be reactivated after the suspension period (24 hours or 7 days) based on the penalty.

  • Deactivated - Account is on permanent deactivation and will not be reversed unless the reason for deactivation is excused.

Some common reasons include:

Did you no-show?

  • Not showing up to a shift you signed up for may lead to deactivation. Always make sure to cancel your shift if you cannot make it.

Did you cancel a shift late?

  • Late cancellation (with less than 24 hours to the shift starting) may lead to suspension and removal from booked shifts

  • Frequent late cancellations within a short period may lead to deactivation.

Did you fail a background check?

  • If you fail a background check, you'll be suspended first.

  • If we don't hear any update after 30 days, you'll then be deactivated.

Were you late to a shift?

  • Showing up 15+ minutes late to a shift more than 1 time in the last 30 days will result in getting suspended.

Were you recently exposed to COVID?

  • If you tell us you were exposed to COVID, you'll be temporarily suspended for 5 days.

Is your profile picture clear?

  • Your profile picture should not have any filters. It should be a clear picture of your face without any sunglasses or hats.

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