Following are some of the reasons for not seeing your booked shifts:
Not confirming your shift on time. If you're experiencing broader issues with shift access, such as not seeing available shifts or restricted account access, this could stem from factors like profile ratings, compliance with platform policies, or shifting regional demands. It's important to regularly check the "Shift Access" page on the app for updates and insights.
You'll be prompted to confirm your shift 32 hours before the shift starts. You'll have 16 hours before the shift start time to confirm your upcoming shift. This tells us that you’re still able to work that shift.
Confirm multiple shifts at a time (if you are working with the same partner)
If you don’t confirm, the shift is auto-canceled and will negatively impact your overall performance rating.
Make sure your SMS and push notifications are on to get a reminder to confirm the shift.
You reached a Partner's policy limit Partners can set limits on things like overtime hours. If you reach these limits, the system may remove you from future shifts automatically. This happens to keep shifts in line with the Partner's rules.
If this happens:
• Support can't put you back on these shifts
• Only the Partner can decide if you can still work despite reaching their limit
• Check your messages to see if there's any information about why your shift was removed
Business Canceled the shift : The Partner had to cancel due to operational issues. As a reminder you can always check the status of the shift under the shift section of the app and review the my shifts tab.
What happens if my shift is cancelled with under 24 hours notice?
Instawork's mission is to create economic opportunities for Professionals and Partners alike, and we understand the impact on a Professional’s livelihood when a Partner unexpectedly cancels a shift shortly before its start time. We also understand, however, that unique circumstances sometimes force a Partner to cancel at the last minute.
To help bridge this gap, in many instances, Professionals whose shift is cancelled within 24 hours of the scheduled shift start time will receive up to 4 hours of pay at the scheduled shift’s standard rate. There are some situations in which Professionals may not receive compensation for a shift that is cancelled within 24 hours of the shift start time. For example, due to the nature of the work at their locations, some Partners have shorter cancellation windows. We encourage Professionals to carefully review shift postings, including shift requirements, for detailed information about the applicable cancellation policy.
In addition, there are some situations in which Professionals are not compensated with 4 hours of pay for a late cancellation from any Partner, including but not limited to late cancellations caused by :
Circumstances outside the Partner’s control (e.g., COVID-related cancellation or weather-related cancellation);
Work interruptions due to a Partner blocking the Professional within 24 hours of shift start time; and
If the scheduled shift is less than 4 hours and the Professional is entitled to compensation, the Professional’s payment will be capped at the number of hours scheduled (e.g., for a 3 hour shift, a Professional’s cancellation pay would be limited to 3 hours).
It is also important to consider that failure to meet shift requirements, such as punctuality or adherence to attire guidelines, may disqualify Professionals from compensation.
In all cases, Professionals whose shift is cancelled within 24 hours of its start time will not need to report to the shift location.
Sent-Home Scenarios and Policies
If you clock in but get sent home early, you might still get paid for up to 4 hours. You can get paid if you arrived on time, wore the right clothes, followed all shift rules, and the business had too many workers or another issue on their end. You won't get paid if you were late, wore the wrong clothes, didn't follow shift rules, or didn't meet job requirements.
If you're sent home, ask the shift contact why, then contact Instawork Support right away to explain what happened. The business must confirm they sent you home for reasons not related to your performance for you to get paid.
Dispute Resolution for Payment Issues
If you think there's a mistake with your cancellation pay, first check the app to see your shift status. Then use the "Help" button in the app to report the problem. Include any proof you have, like clock-in codes or messages from the business.
Note: The 4-hour minimum pay is conditional on partner cancellation or early send-home, does not trigger automatically, and requires Pros to submit disputes for adjustments, along with guidance on how to verify clock-out times and escalate disputes.
Account Status (Suspension or Deactivation)
If you've been deactivated or suspended on Instawork, you should be able to see the reason when you open the app. You may appeal your account suspensions, cancellations and no-shows on the app for a quicker resolution.
What's the difference between getting deactivated and suspended?
Suspended - Your account will be reactivated after the suspension period, which can last from 24 hours up to 30 days depending on the severity and frequency of the issue.
Deactivated - Account is on permanent deactivation and will not be reversed unless the reason for deactivation is excused.
Some common reasons include:
Did you no-show?
Not showing up to a shift you signed up for may lead to deactivation. Always make sure to cancel your shift if you cannot make it.
Did you cancel a shift late?
Late cancellation (defined as one made within 24 hours of the shift starting) may lead to suspension and automatic removal from other booked shifts.
Frequent late cancellations, especially in combination with no-shows, can result in permanent account deactivation.
Did you fail a background check?
If you fail a background check, you'll be suspended first.
If we don't hear any update after 30 days, you'll then be deactivated.
Were you late to a shift?
Showing up 15+ minutes late to a shift more than 1 time in the last 30 days will result in getting suspended.
Were you recently exposed to COVID?
If you tell us you were exposed to COVID, you'll be temporarily suspended for 5 days.
Is your profile picture clear?
Your profile picture should not have any filters. It should be a clear picture of your face without any sunglasses or hats.
Did you complete the coach call screening?
If you are not able to complete your coach call screening, you will automatically removed from your shift even though you are able to confirm it. Check this article: Screener and Coach Call Scheduling Policy
Did you take and pass your drug screening test?
If you fail your drug screening, you are not able to book shifts with this partner due to the results of your drug screening. Fortunately, you can continue to book shifts with partners that do not require you to pass a drug test. Please check this article for more information: