# Instawork Help Center

> Welcome to the Instawork Help Center

## For Businesses

- [How to find staff on Instawork](https://help.instawork.com/en/articles/9829602-how-to-find-staff-on-instawork.md): What is Instawork and how does it work?
- [Build a Reliable Network of Skilled Workers](https://help.instawork.com/en/articles/9931314-build-a-reliable-network-of-skilled-workers.md)
- [Positions Offered](https://help.instawork.com/en/articles/9650194-positions-offered.md): Full list of positions
- [How are Instawork Pros vetted?](https://help.instawork.com/en/articles/2062195-how-are-instawork-pros-vetted.md): Vetting workers
- [Instawork Business Pricing](https://help.instawork.com/en/articles/5854747-instawork-business-pricing.md)
- [What to expect: A guide to managing shifts with Instawork](https://help.instawork.com/en/articles/10113606-what-to-expect-a-guide-to-managing-shifts-with-instawork.md)
- [Understanding Pro payment settings and payout schedules - Partner Support](https://help.instawork.com/en/articles/13188441-understanding-pro-payment-settings-and-payout-schedules-partner-support.md)
- [Explore upcoming shifts](https://help.instawork.com/en/articles/9660272-explore-upcoming-shifts.md)
- [Exploring past shifts](https://help.instawork.com/en/articles/9663345-exploring-past-shifts.md)
- [Dashboard Homepage](https://help.instawork.com/en/articles/9675721-dashboard-homepage.md)
- [Accessing your dashboard](https://help.instawork.com/en/articles/9658055-accessing-your-dashboard.md)
- [Welcome to Instawork](https://help.instawork.com/en/articles/5955720-welcome-to-instawork.md)
- [Best practices for posting shifts](https://help.instawork.com/en/articles/5955377-best-practices-for-posting-shifts.md)
- [Best practices for during a shift](https://help.instawork.com/en/articles/5955593-best-practices-for-during-a-shift.md)
- [Best practices for after a shift](https://help.instawork.com/en/articles/5955627-best-practices-for-after-a-shift.md)
- [Professional Application Process for Long-Term Staffing](https://help.instawork.com/en/articles/9179187-professional-application-process-for-long-term-staffing.md)
- [Long-term staffing](https://help.instawork.com/en/articles/6296049-long-term-staffing.md)
- [Understanding Short-Term and Long-Term Staffing](https://help.instawork.com/en/articles/10082659-understanding-short-term-and-long-term-staffing.md)
- [Can I hire an Instawork Professional for a permanent position?](https://help.instawork.com/en/articles/2475721-can-i-hire-an-instawork-professional-for-a-permanent-position.md): Hiring an Instawork Professional
- [How to directly hire Pros from temporary shifts](https://help.instawork.com/en/articles/10458425-how-to-directly-hire-pros-from-temporary-shifts.md)
- [Setting a geofence for your shift location - Partner Support](https://help.instawork.com/en/articles/6136602-setting-a-geofence-for-your-shift-location-partner-support.md): What is a geofence
- [Changing your shift location by PIN drop](https://help.instawork.com/en/articles/3260153-changing-your-shift-location-by-pin-drop.md): Share an exact location with Instawork Professionals who will be working your shift
- [Choose pricing](https://help.instawork.com/en/articles/9658444-choose-pricing.md)
- [Choose your staff](https://help.instawork.com/en/articles/9659637-choose-your-staff.md)
- [How do I post a shift?](https://help.instawork.com/en/articles/4819315-how-do-i-post-a-shift.md): Information on posting a shift
- [Work site information](https://help.instawork.com/en/articles/9676216-work-site-information.md): Shift location Information
- [Selecting Pros for your shift](https://help.instawork.com/en/articles/2062210-selecting-pros-for-your-shift.md): How to request Pros from your roster for future shifts
- [What to do when you have unfilled shifts close to your start time](https://help.instawork.com/en/articles/10082544-what-to-do-when-you-have-unfilled-shifts-close-to-your-start-time.md)
- [How do I change shift times? - Partner Support](https://help.instawork.com/en/articles/5007893-how-do-i-change-shift-times-partner-support.md): Change the start, end, or break times for your shifts.
- [Requesting Pros for Shifts After Booking](https://help.instawork.com/en/articles/7153920-requesting-pros-for-shifts-after-booking.md)
- [Exploring the shift details page](https://help.instawork.com/en/articles/10081823-exploring-the-shift-details-page.md)
- [Opening a shift to all Professionals](https://help.instawork.com/en/articles/3260254-opening-a-shift-to-all-professionals.md): Using the company dashboard to expand the selection of Instawork Professionals who can pick up your shift
- [Add or edit an onsite contact](https://help.instawork.com/en/articles/3260184-add-or-edit-an-onsite-contact.md): Changing or adding shift contacts in your company dashboard
- [Editing shift instructions](https://help.instawork.com/en/articles/3260107-editing-shift-instructions.md): Correct or adjust instructions to help set Professionals up for success at your shift
- [Can I edit my shift after I create it?](https://help.instawork.com/en/articles/2475608-can-i-edit-my-shift-after-i-create-it.md): shift changes
- [Send an announcement/attachment to a current shift](https://help.instawork.com/en/articles/3260260-send-an-announcement-attachment-to-a-current-shift.md): Use the company dashboard to reach out to Professionals
- [Printing a sign in/out sheet](https://help.instawork.com/en/articles/3260270-printing-a-sign-in-out-sheet.md): Need a physical time sheet?
- [Adjusting Rates on Multiple Shifts](https://help.instawork.com/en/articles/7987967-adjusting-rates-on-multiple-shifts.md)
- [How to track your Professionals' arrival to a shift](https://help.instawork.com/en/articles/3260316-how-to-track-your-professionals-arrival-to-a-shift.md): Tracking your Professionals on their way
- [How to clock Pros in and out](https://help.instawork.com/en/articles/9659700-how-to-clock-pros-in-and-out.md)
- [How do I clock workers in/out through QR Code?](https://help.instawork.com/en/articles/6657439-how-do-i-clock-workers-in-out-through-qr-code.md)
- [Editing hours and timesheets - Partner Support](https://help.instawork.com/en/articles/4680116-editing-hours-and-timesheets-partner-support.md): Edit timesheet hours, break times, marking Pro as no-show, send home, or reversing a no-show
- [Additional timesheet actions - Partner Support](https://help.instawork.com/en/articles/8396481-additional-timesheet-actions-partner-support.md): Marking Pros as sent home, no-show or blocked
- [What happens if I need to cancel my scheduled professional\(s\)?](https://help.instawork.com/en/articles/2062211-what-happens-if-i-need-to-cancel-my-scheduled-professional-s.md): Information on canceling your posted shifts
- [How do I cancel a recurring shift? - Partner Support](https://help.instawork.com/en/articles/4787691-how-do-i-cancel-a-recurring-shift-partner-support.md): Learn how to cancel a set of shifts at once
- [Canceling a shift - Partner Support](https://help.instawork.com/en/articles/9658420-canceling-a-shift-partner-support.md)
- [Communicating with Scheduled Professionals](https://help.instawork.com/en/articles/10375689-communicating-with-scheduled-professionals.md)
- [How to block specific positions for Pros](https://help.instawork.com/en/articles/11146821-how-to-block-specific-positions-for-pros.md): Position-specific blocking
- [Updates to the Professionals Tab](https://help.instawork.com/en/articles/11146818-updates-to-the-professionals-tab.md): Manage your rosters more efficiently
- [Worker Ratings and Feedback](https://help.instawork.com/en/articles/2281199-worker-ratings-and-feedback.md): Rate, block and add Pros to your Instawork roster
- [Ratings](https://help.instawork.com/en/articles/9676201-ratings.md)
- [How can I create and manage my Roster?](https://help.instawork.com/en/articles/5511147-how-can-i-create-and-manage-my-roster.md): Instawork allows partners to add professionals as favorites create new rosters to make the booking process easier
- [Build a roster of your favorite Pros](https://help.instawork.com/en/articles/6610633-build-a-roster-of-your-favorite-pros.md): How to save your favorite workers and give them priority access to shifts
- [How to view and download your invoices](https://help.instawork.com/en/articles/3260433-how-to-view-and-download-your-invoices.md)
- [Manage and Pay Invoices](https://help.instawork.com/en/articles/9663681-manage-and-pay-invoices.md)
- [How to review draft timesheets](https://help.instawork.com/en/articles/11089767-how-to-review-draft-timesheets.md)
- [How do I add a PO number to a shift?](https://help.instawork.com/en/articles/4405292-how-do-i-add-a-po-number-to-a-shift.md): Add a PO number to any shift you post
- [Changing payment method after you have booked a shift](https://help.instawork.com/en/articles/3260068-changing-payment-method-after-you-have-booked-a-shift.md): Use the company dashboard's flexibility to change your payment method on a shift
- [How to change or add a new credit/debit card on your account](https://help.instawork.com/en/articles/3259565-how-to-change-or-add-a-new-credit-debit-card-on-your-account.md): Update or add a card to your company dashboard
- [How do I add a billing contact to my account?](https://help.instawork.com/en/articles/5955022-how-do-i-add-a-billing-contact-to-my-account.md): Forwarding invoice emails to your accounting team
- [Adding and managing your payment methods](https://help.instawork.com/en/articles/10283931-adding-and-managing-your-payment-methods.md)
- [Change your company dashboard password - Partner Support](https://help.instawork.com/en/articles/3259724-change-your-company-dashboard-password-partner-support.md): Change your company dashboard password to keep your account secure
- [User and Company Settings](https://help.instawork.com/en/articles/9658066-user-and-company-settings.md)
- [Giving your team access to Instawork](https://help.instawork.com/en/articles/5954879-giving-your-team-access-to-instawork.md): Adding new team members, setting, and managing roles
- [Editing a location in your dashboard](https://help.instawork.com/en/articles/3260168-editing-a-location-in-your-dashboard.md): Getting Professionals to the right location to work your shift
- [Reset your company dashboard password - Partner Support](https://help.instawork.com/en/articles/10185705-reset-your-company-dashboard-password-partner-support.md): reset password
- [What happens if…?](https://help.instawork.com/en/articles/10114076-what-happens-if.md)
- [Product Updates](https://help.instawork.com/en/articles/10659054-product-updates.md): Making staffing easier than ever!
- [How do I tip Instawork Pros?](https://help.instawork.com/en/articles/4332880-how-do-i-tip-instawork-pros.md): This article addresses two forms of tipping made possible through Instawork: \(1\) Patron tips and \(2\) Partner tips.
- [What is an Instawork Coach](https://help.instawork.com/en/articles/9931092-what-is-an-instawork-coach.md)
- [Am I required to give Instawork Professionals a break?](https://help.instawork.com/en/articles/2062208-am-i-required-to-give-instawork-professionals-a-break.md): Breaks on Shifts
- [Does Instawork require a minimum number of hours for each shift?](https://help.instawork.com/en/articles/2475628-does-instawork-require-a-minimum-number-of-hours-for-each-shift.md)
- [Can I send my Instawork Professional home early? Can I ask the Professional to stay later?](https://help.instawork.com/en/articles/2200411-can-i-send-my-instawork-professional-home-early-can-i-ask-the-professional-to-stay-later.md): Adjusting the hours for a shift.
- [What if a Professional arrives late to work?](https://help.instawork.com/en/articles/2475374-what-if-a-professional-arrives-late-to-work.md): You're only billed for the hours a Pro worked.
- [What are backup Professionals?](https://help.instawork.com/en/articles/5520023-what-are-backup-professionals.md): Why are there backup professionals on my shift?
- [Trust & Safety](https://help.instawork.com/en/articles/9675593-trust-safety.md)
- [What are Onsite Captains?](https://help.instawork.com/en/articles/6657895-what-are-onsite-captains.md)
- [How do I change the rate for a shift I have scheduled?](https://help.instawork.com/en/articles/10275553-how-do-i-change-the-rate-for-a-shift-i-have-scheduled.md)
- [Save & rebook shifts with templates](https://help.instawork.com/en/articles/6703088-save-rebook-shifts-with-templates.md)
- [How to Review Disputes](https://help.instawork.com/en/articles/3758225-how-to-review-disputes.md): Reviewing submitted disputes by Professionals
- [Partner Health Safety Measures](https://help.instawork.com/en/articles/4316335-partner-health-safety-measures.md): Partners can now add their workplace health safety measures while booking a shift
- [How can I book Instawork Top Pros?](https://help.instawork.com/en/articles/5631566-how-can-i-book-instawork-top-pros.md): This article will explain how you can book the most reliable professionals near you.
- [Adding Unscheduled Pros to Live and Past Shifts - Partner Support](https://help.instawork.com/en/articles/7277988-adding-unscheduled-pros-to-live-and-past-shifts-partner-support.md): backdate, manually adding hours for a professional that was not originally on schedule
- [Pulling reports on Instawork shifts](https://help.instawork.com/en/articles/9047874-pulling-reports-on-instawork-shifts.md)
- [Support for drug testing](https://help.instawork.com/en/articles/11181401-support-for-drug-testing.md): How to schedule shifts that require drug screening

## For Workers

- [What is Instawork?](https://help.instawork.com/en/articles/12995811-what-is-instawork.md)
- [Welcome to Instawork: Lets get you started!](https://help.instawork.com/en/articles/6085442-welcome-to-instawork-lets-get-you-started.md)
- [How Instawork works](https://help.instawork.com/en/articles/5829780-how-instawork-works.md): Get ready to start earning on your own schedule!
- [Instawork locations](https://help.instawork.com/en/articles/2100756-instawork-locations.md): Is Instawork available near me?
- [Logging into your Instawork Pro account](https://help.instawork.com/en/articles/12524986-logging-into-your-instawork-pro-account.md)
- [Instawork mobile app](https://help.instawork.com/en/articles/9676230-instawork-mobile-app.md)
- [Types of Shifts Offered](https://help.instawork.com/en/articles/12478192-types-of-shifts-offered.md)
- [Find permanent jobs with Instawork](https://help.instawork.com/en/articles/10450026-find-permanent-jobs-with-instawork.md): Learn how to find and apply for permanent jobs within the Instawork app
- [Community Guidelines](https://help.instawork.com/en/articles/4571652-community-guidelines.md): Information regarding Instawork's standard guidelines for use.
- [Instawork House Rules](https://help.instawork.com/en/articles/8114417-instawork-house-rules.md): Rules and guidelines for community group messaging
- [Instawork Fraudulent Use Policy](https://help.instawork.com/en/articles/9006780-instawork-fraudulent-use-policy.md)
- [Instawork Terminology](https://help.instawork.com/en/articles/12318526-instawork-terminology.md): This is a list of common Instawork terms and definitions
- [How do I activate my account to book shifts?](https://help.instawork.com/en/articles/2213128-how-do-i-activate-my-account-to-book-shifts.md): Getting activated is easy, but missing one piece of detail can keep you from being fully onboarded. Here's how you can make it happen.
- [Background Checks for Professionals](https://help.instawork.com/en/articles/4646031-background-checks-for-professionals.md): Why and what to expect
- [What are Adverse Action Notices related to my Instawork account, and what actions should I take?](https://help.instawork.com/en/articles/13250862-what-are-adverse-action-notices-related-to-my-instawork-account-and-what-actions-should-i-take.md)
- [What certifications should I get to work Instawork Shifts?](https://help.instawork.com/en/articles/4109548-what-certifications-should-i-get-to-work-instawork-shifts.md): Information on certifications required to utilize the Instawork platform
- [Instawork Crash-Course](https://help.instawork.com/en/articles/4475164-instawork-crash-course.md): How to make the most $$$ with Instawork
- [Training: Basics of Forklift](https://help.instawork.com/en/articles/4396150-training-basics-of-forklift.md): Learn about the different types of forklift and best practices of using one
- [Training: Basics of Pallet Jack](https://help.instawork.com/en/articles/4396092-training-basics-of-pallet-jack.md): Learn all about types of Pallet Jack and best practices
- [Training: How to operate a Forklift](https://help.instawork.com/en/articles/4396169-training-how-to-operate-a-forklift.md): Learn how to operate a forklift in a warehouse and safety measures to follow
- [Training: How to operate a Manual Pallet Jack](https://help.instawork.com/en/articles/4396127-training-how-to-operate-a-manual-pallet-jack.md): Learn how to operate a Manual Pallet Jack in a warehouse
- [Training: How to operate an Electric Pallet Jack](https://help.instawork.com/en/articles/4396130-training-how-to-operate-an-electric-pallet-jack.md): Learn how to operate an Electric Pallet Jack in a warehouse along with safety measures
- [Training: Picking and Packing](https://help.instawork.com/en/articles/4318952-training-picking-and-packing.md): Basics of picking and packing process in a warehouse
- [Training: Picking and Packing Best Practices](https://help.instawork.com/en/articles/4318971-training-picking-and-packing-best-practices.md): How to succeed as a picker/packer in a warehouse
- [Training: RF scanner](https://help.instawork.com/en/articles/4319001-training-rf-scanner.md): Learn how to use a RF gun or scanner for basic picking/packing operations in a warehouse
- [Training: Warehouse Basics](https://help.instawork.com/en/articles/4318757-training-warehouse-basics.md)
- [Training: Warehouse Best Practices](https://help.instawork.com/en/articles/4318791-training-warehouse-best-practices.md): How to be successful in a warehouse role
- [Completing my Instawork professional profile](https://help.instawork.com/en/articles/3706519-completing-my-instawork-professional-profile.md): Here's what we're going to ask you for during the signup process
- [How do I get approved to work a shift position?](https://help.instawork.com/en/articles/5905907-how-do-i-get-approved-to-work-a-shift-position.md): Here's a guide on submitting a complete position application, which gives you the best chance of getting approved
- [Applying for more positions to work with Instawork](https://help.instawork.com/en/articles/3972013-applying-for-more-positions-to-work-with-instawork.md): Increase your earnings by applying to different positions that match your qualifications.
- [Why wasn't my position application approved?](https://help.instawork.com/en/articles/6063958-why-wasn-t-my-position-application-approved.md): Understanding your application status and next steps
- [Adding work experiences as a professional](https://help.instawork.com/en/articles/10577863-adding-work-experiences-as-a-professional.md): Make your profile stronger with your work history
- [Adding Professional Certifications](https://help.instawork.com/en/articles/12985330-adding-professional-certifications.md): How to Add Professional Certifications to Your Instawork Profile
- [Addressing Social Security Number \(SSN\) Issues on the Instawork App](https://help.instawork.com/en/articles/13193730-addressing-social-security-number-ssn-issues-on-the-instawork-app.md)
- [Why do we review profiles and check references?](https://help.instawork.com/en/articles/2213125-why-do-we-review-profiles-and-check-references.md): We take references very seriously, it's more than what you do, it's who you are.
- [Cancelling an email/phone number change request](https://help.instawork.com/en/articles/11139634-cancelling-an-email-phone-number-change-request.md): If you need to cancel a pending request to change your email or phone number.
- [Verifying or editing your email address](https://help.instawork.com/en/articles/5858130-verifying-or-editing-your-email-address.md): Make sure your email is current to receive important communications.
- [Adding emergency contact information](https://help.instawork.com/en/articles/4286161-adding-emergency-contact-information.md): Add your emergency contact to your profile in the app.
- [Entering or editing bank account information](https://help.instawork.com/en/articles/2243699-entering-or-editing-bank-account-information.md): How do I enter/edit my bank account information?
- [Form I-9 Verification from W-2 Paperwork](https://help.instawork.com/en/articles/10903267-form-i-9-verification-from-w-2-paperwork.md)
- [How to delete your Instawork Pro account](https://help.instawork.com/en/articles/12525020-how-to-delete-your-instawork-pro-account.md)
- [What should I do if my previous W2 documentation was canceled?](https://help.instawork.com/en/articles/13114099-what-should-i-do-if-my-previous-w2-documentation-was-canceled.md)
- [How can I update or change my name on my Instawork profile?](https://help.instawork.com/en/articles/13162845-how-can-i-update-or-change-my-name-on-my-instawork-profile.md)
- [How to update your Pro profile](https://help.instawork.com/en/articles/3397577-how-to-update-your-pro-profile.md): This article is for SSN, phone number, date of birth, name, email address and home/mailing address.
- [What's my status? Understanding your profile activation](https://help.instawork.com/en/articles/3712352-what-s-my-status-understanding-your-profile-activation.md): Instawork isn't in my city yet and I haven't added a reference; can I get a status update for my profile?
- [How to see more shifts in the app](https://help.instawork.com/en/articles/6417953-how-to-see-more-shifts-in-the-app.md)
- [W-2 FAQ - How to Complete Paperwork and Start Booking \(US Based Pros\)](https://help.instawork.com/en/articles/3300620-w-2-faq-how-to-complete-paperwork-and-start-booking-us-based-pros.md)
- [How do I update or correct my address, including apartment number, on my I-9 form through Instawork?](https://help.instawork.com/en/articles/13216524-how-do-i-update-or-correct-my-address-including-apartment-number-on-my-i-9-form-through-instawork.md)
- [How to manage Pro shift notifications and location settings](https://help.instawork.com/en/articles/12534681-how-to-manage-pro-shift-notifications-and-location-settings.md)
- [I am approved. When can I start seeing shifts?](https://help.instawork.com/en/articles/12737265-i-am-approved-when-can-i-start-seeing-shifts.md)
- [Performance guidelines](https://help.instawork.com/en/articles/2063135-performance-guidelines.md): Important information on how your performance is measured.
- [Unlock more opportunities with top pro challenge](https://help.instawork.com/en/articles/11112632-unlock-more-opportunities-with-top-pro-challenge.md)
- [Understand your performance score](https://help.instawork.com/en/articles/6449818-understand-your-performance-score.md): What determines your reliability and quality scores on Instawork?
- [How reliability affects your shift access](https://help.instawork.com/en/articles/5048510-how-reliability-affects-your-shift-access.md): Tardies, cancellations, leaving early, and no-shows affect all of us.
- [How to earn 5-star ratings](https://help.instawork.com/en/articles/2063136-how-to-earn-5-star-ratings.md): Tips from successful Pros and satisfied businesses on getting great reviews and more work
- [Refer your friends to Instawork](https://help.instawork.com/en/articles/2302180-refer-your-friends-to-instawork.md): Help your friends and family find flexible work with Instawork
- [Guide to Instawork Achievements](https://help.instawork.com/en/articles/2566584-guide-to-instawork-achievements.md)
- [Building your Network on Instawork](https://help.instawork.com/en/articles/7833743-building-your-network-on-instawork.md)
- [Communities and Groups](https://help.instawork.com/en/articles/8673998-communities-and-groups.md)
- [How to provide helpful tips?](https://help.instawork.com/en/articles/4798014-how-to-provide-helpful-tips.md): Help future professionals learn from your experience
- [How to be successful on Instawork](https://help.instawork.com/en/articles/4375343-how-to-be-successful-on-instawork.md): Get ready for your first shift
- [Cancellation policy](https://help.instawork.com/en/articles/6122001-cancellation-policy.md)
- [Why was I suspended?](https://help.instawork.com/en/articles/4723674-why-was-i-suspended.md): Understand why I was deactivated or suspended
- [What happens if my Instawork Pro account is deactivated?](https://help.instawork.com/en/articles/12524896-what-happens-if-my-instawork-pro-account-is-deactivated.md)
- [Appealing a suspension](https://help.instawork.com/en/articles/6122005-appealing-a-suspension.md)
- [Recover access to your Instawork account](https://help.instawork.com/en/articles/10743880-recover-access-to-your-instawork-account.md): Guide to recover your Instawork account or update your phone number by verifying your identity.
- [How to reset my password?](https://help.instawork.com/en/articles/12691400-how-to-reset-my-password.md)
- [Why can’t I update my phone number on Instawork?](https://help.instawork.com/en/articles/13054611-why-can-t-i-update-my-phone-number-on-instawork.md)
- [Duplicate Accounts on Instawork](https://help.instawork.com/en/articles/12334345-duplicate-accounts-on-instawork.md)
- [How do I search for shifts?](https://help.instawork.com/en/articles/12995914-how-do-i-search-for-shifts.md)
- [Why can't I see certain shifts in the Instawork app?](https://help.instawork.com/en/articles/5907124-why-can-t-i-see-certain-shifts-in-the-instawork-app.md)
- [Why am I only seeing certain shift positions?](https://help.instawork.com/en/articles/2279982-why-am-i-only-seeing-certain-shift-positions.md)
- [Partner asks me to work a shift not on the App. What do I do?](https://help.instawork.com/en/articles/12919471-partner-asks-me-to-work-a-shift-not-on-the-app-what-do-i-do.md)
- [What are shift requirements?](https://help.instawork.com/en/articles/12525415-what-are-shift-requirements.md): This article is for shift requirements, details and instruction
- [Retail shift guide: Common questions](https://help.instawork.com/en/articles/12525208-retail-shift-guide-common-questions.md): This article answers common questions about what to expect when you book and work on retail shifts, including clocking in and clocking out, timesheets, hour adjustments/disputes, shift cancellation...
- [Paid Backup Shifts: Your Complete Guide](https://help.instawork.com/en/articles/6292849-paid-backup-shifts-your-complete-guide.md)
- [How do I book a shift with a health or drug screening?](https://help.instawork.com/en/articles/8295896-how-do-i-book-a-shift-with-a-health-or-drug-screening.md): Step-by-step guide on how to book shifts that require a drug screening
- [AI Screener Call](https://help.instawork.com/en/articles/12478209-ai-screener-call.md)
- [Human Coach Call](https://help.instawork.com/en/articles/12478220-human-coach-call.md)
- [Screener and Coach Call Scheduling Policy](https://help.instawork.com/en/articles/12478347-screener-and-coach-call-scheduling-policy.md)
- [Booked Shifts Disappeared](https://help.instawork.com/en/articles/8548261-booked-shifts-disappeared.md): This article explains why shifts you've booked might disappear from your schedule, including missed confirmations, business cancellations, and account issues. It also covers compensation policies f...
- [Why was the shift cancelled?](https://help.instawork.com/en/articles/8547562-why-was-the-shift-cancelled.md): This article is for shift cancellation and requesting 4 hours pay.
- [What should I wear?](https://help.instawork.com/en/articles/3614601-what-should-i-wear.md): Attire requirements vary depending on the shift, which will be listed under the shift details in the app.
- [What tools or accessories should I carry to each shift?](https://help.instawork.com/en/articles/3614622-what-tools-or-accessories-should-i-carry-to-each-shift.md): Details on what you should bring can be found in the shift details.
- [What is Health Safety Training?](https://help.instawork.com/en/articles/4107453-what-is-health-safety-training.md): Every professional on Instawork is prompted to complete a 'one time' Health Safety Training before booking shifts. Read to find out more.
- [Your Shift Checklist](https://help.instawork.com/en/articles/2268334-your-shift-checklist.md): Important information for a successful first shift
- [Why does my location tracking need to be on during a shift?](https://help.instawork.com/en/articles/5924714-why-does-my-location-tracking-need-to-be-on-during-a-shift.md)
- [What happens when I enable my Location Services?](https://help.instawork.com/en/articles/4540689-what-happens-when-i-enable-my-location-services.md): Information on enabling your location services
- [How Cancellation Works for Long-Term Assignment Shifts](https://help.instawork.com/en/articles/14288395-how-cancellation-works-for-long-term-assignment-shifts.md)
- [Resolving Clock-In and Clock-Out Issues on Instawork](https://help.instawork.com/en/articles/13179576-resolving-clock-in-and-clock-out-issues-on-instawork.md)
- [How do I clock in and out for a shift?](https://help.instawork.com/en/articles/4357174-how-do-i-clock-in-and-out-for-a-shift.md)
- [What happens if I leave a shift early?](https://help.instawork.com/en/articles/12525148-what-happens-if-i-leave-a-shift-early.md)
- [What happens if I'm late to my shift?](https://help.instawork.com/en/articles/3614637-what-happens-if-i-m-late-to-my-shift.md)
- [Motion and Fitness Tracking \[iOS only\]](https://help.instawork.com/en/articles/6207765-motion-and-fitness-tracking-ios-only.md)
- [When can I take a break?](https://help.instawork.com/en/articles/2309900-when-can-i-take-a-break.md): Breaks on shifts
- [There isn't a supervisor for my shift. What should I do?](https://help.instawork.com/en/articles/2062229-there-isn-t-a-supervisor-for-my-shift-what-should-i-do.md): This article is for the pro who needs assistance regarding their live shift and no supervisor on site.
- [How to report a shift incident](https://help.instawork.com/en/articles/12995315-how-to-report-a-shift-incident.md): Steps for addressing issues onsite or on-app.
- [Clocking in with QR Code when there isn't a Captain or Lead](https://help.instawork.com/en/articles/6657413-clocking-in-with-qr-code-when-there-isn-t-a-captain-or-lead.md)
- [Social Media and Instawork Shifts](https://help.instawork.com/en/articles/3434719-social-media-and-instawork-shifts.md): DO NOT capture and post images during an Instawork shifts
- [What happens if I get sent home early? Or asked to stay later?](https://help.instawork.com/en/articles/2062235-what-happens-if-i-get-sent-home-early-or-asked-to-stay-later.md): Information on ensuring your paid for the time worked, including exceptions.
- [Whom should I contact with questions about a shift?](https://help.instawork.com/en/articles/3614617-whom-should-i-contact-with-questions-about-a-shift.md): Here are the channels to use to answer any questions about a particular shift.
- [Working with an Onsite Captain](https://help.instawork.com/en/articles/6100758-working-with-an-onsite-captain.md): Helping Pros Understand what an Onsite Captain is and what that means for them
- [Working footprint shifts at Dollar Tree stores](https://help.instawork.com/en/articles/12525049-working-footprint-shifts-at-dollar-tree-stores.md)
- [Working Mosaic Shifts](https://help.instawork.com/en/articles/12478124-working-mosaic-shifts.md)
- [Mosaic - Discover shifts FAQ](https://help.instawork.com/en/articles/12277061-mosaic-discover-shifts-faq.md): This article is meant to be used as a data source for the Finch bot to handle shift questions for Pros having issues when working Mosaic-Discover shifts
- [How to adjust the end time and break](https://help.instawork.com/en/articles/3357368-how-to-adjust-the-end-time-and-break.md): Instructions for changing clock-out time or break length
- [Adjusting and disputing your hours after shift](https://help.instawork.com/en/articles/3838890-adjusting-and-disputing-your-hours-after-shift.md): Steps to dispute your shift hours.
- [How to rate a Partner?](https://help.instawork.com/en/articles/12691361-how-to-rate-a-partner.md)
- [Post shift feedback from Instawork Partners](https://help.instawork.com/en/articles/2411813-post-shift-feedback-from-instawork-partners.md): Here's what it means and how to improve your ratings in the future
- [Shift cancellation policy](https://help.instawork.com/en/articles/2226313-shift-cancellation-policy.md): What is the cancellation policy for Pros?
- [How do shift transfers work?](https://help.instawork.com/en/articles/12675783-how-do-shift-transfers-work.md): This article explains how shift transfers work, their limitations, and troubleshooting tips.
- [How do I cancel a shift on Instawork?](https://help.instawork.com/en/articles/13054123-how-do-i-cancel-a-shift-on-instawork.md)
- [Payment settings for Pros \(US\)](https://help.instawork.com/en/articles/7245785-payment-settings-for-pros-us.md)
- [How do I change payment settings? \(Canada\)](https://help.instawork.com/en/articles/7251111-how-do-i-change-payment-settings-canada.md): Payment settings specific to Canadian Pros.
- [Earnings & Payment schedules](https://help.instawork.com/en/articles/4116128-earnings-payment-schedules.md): Information on Professional earnings & their payment cycle
- [Understanding your payment amount](https://help.instawork.com/en/articles/4870194-understanding-your-payment-amount.md): Why did I get paid a different amount?
- [How Instapay works \(US\)](https://help.instawork.com/en/articles/7245811-how-instapay-works-us.md)
- [Does Instawork offer instant pay?](https://help.instawork.com/en/articles/12525034-does-instawork-offer-instant-pay.md)
- [Best Practices - To ensure payment is processed on time.](https://help.instawork.com/en/articles/12884857-best-practices-to-ensure-payment-is-processed-on-time.md)
- [How do I get paid? \(US\)](https://help.instawork.com/en/articles/7245818-how-do-i-get-paid-us.md): How your earnings are deposited.
- [Updating your payment method \(US\)](https://help.instawork.com/en/articles/12525095-updating-your-payment-method-us.md)
- [How 2026 holidays may affect your Instawork payments](https://help.instawork.com/en/articles/13145655-how-2026-holidays-may-affect-your-instawork-payments.md)
- [My wages are being garnished?](https://help.instawork.com/en/articles/12703508-my-wages-are-being-garnished.md)
- [I have not received my payment. \(US\)](https://help.instawork.com/en/articles/7245803-i-have-not-received-my-payment-us.md): The following article is for our Pros who reside in the US.
- [Do I earn tips if I work with Instawork?](https://help.instawork.com/en/articles/3416585-do-i-earn-tips-if-i-work-with-instawork.md): Will Instawork Professionals earn gratuity while working shifts?
- [How to access your W-2 paystubs and tax documents in ADP](https://help.instawork.com/en/articles/3840040-how-to-access-your-w-2-paystubs-and-tax-documents-in-adp.md)
- [I turned on W2 Instapay. Why didn't I get my payment yet?](https://help.instawork.com/en/articles/9895548-i-turned-on-w2-instapay-why-didn-t-i-get-my-payment-yet.md): W2 instapay
- [Partner cancelled the shift within 24 hours, do I get paid?](https://help.instawork.com/en/articles/5858403-partner-cancelled-the-shift-within-24-hours-do-i-get-paid.md): Under 24 hour partner cancellation policy
- [Why was my payment sent by regular mail?](https://help.instawork.com/en/articles/12524915-why-was-my-payment-sent-by-regular-mail.md)
- [W2 Instapay - Someone else clocked me out. How do I get Instapay for my W2 shift?](https://help.instawork.com/en/articles/12884980-w2-instapay-someone-else-clocked-me-out-how-do-i-get-instapay-for-my-w2-shift.md)
- [I can’t add my debit card \(US\)](https://help.instawork.com/en/articles/7245809-i-can-t-add-my-debit-card-us.md)
- [Why did my payment date change? \(US\)](https://help.instawork.com/en/articles/7245795-why-did-my-payment-date-change-us.md)
- [Why haven’t I received my W-2 Instapay payment?](https://help.instawork.com/en/articles/13054486-why-haven-t-i-received-my-w-2-instapay-payment.md)
- [How do I sign up for W-2 Instapay? \(CA\)](https://help.instawork.com/en/articles/13134303-how-do-i-sign-up-for-w-2-instapay-ca.md)
- [How do I sign up for W-2 Instapay? \(Non-CA\)](https://help.instawork.com/en/articles/9722214-how-do-i-sign-up-for-w-2-instapay-non-ca.md)
- [How to resolve payment issues on Instawork](https://help.instawork.com/en/articles/13179584-how-to-resolve-payment-issues-on-instawork.md): This article is for missing payments or payments that have not been received yet.
- [Why haven't I received my full payment? \(W2 shifts\)](https://help.instawork.com/en/articles/13180198-why-haven-t-i-received-my-full-payment-w2-shifts.md): This article is for negative hour adjustments, deducted amount and missing payment.
- [Payment Failed: When will my payment be reprocessed or credited to my account?](https://help.instawork.com/en/articles/13216515-payment-failed-when-will-my-payment-be-reprocessed-or-credited-to-my-account.md)
- [How does Instawork handle payment processing when there are disputes about worked hours?](https://help.instawork.com/en/articles/13113958-how-does-instawork-handle-payment-processing-when-there-are-disputes-about-worked-hours.md)
- [Setting up your ADP account for the first time](https://help.instawork.com/en/articles/13621268-setting-up-your-adp-account-for-the-first-time.md): This article is for ADP login, how to create an ADP account or register for ADP, and ADP code not working.
- [Accessing your 1099 tax forms](https://help.instawork.com/en/articles/4857308-accessing-your-1099-tax-forms.md): This article explains how to access and download your 1099-NEC tax form from Tax1099.
- [Accessing your US tax documents](https://help.instawork.com/en/articles/2062228-accessing-your-us-tax-documents.md): 1099/W2 taxes. What do I file on my tax return?
- [Accessing your Canada tax documents](https://help.instawork.com/en/articles/6974460-accessing-your-canada-tax-documents.md): T4/T4a taxes. What do I file on my tax return?
- [Accessing your W-2 tax forms](https://help.instawork.com/en/articles/4857269-accessing-your-w-2-tax-forms.md): Information on accessing your electronic W2 forms
- [How to update my tax withholdings?](https://help.instawork.com/en/articles/12693186-how-to-update-my-tax-withholdings.md)
- [When to expect your tax documents](https://help.instawork.com/en/articles/5864333-when-to-expect-your-tax-documents.md)
- [How do I verify my income/employment?](https://help.instawork.com/en/articles/12689457-how-do-i-verify-my-income-employment.md)
- [401\(k\) retirement plan for W2 Pros](https://help.instawork.com/en/articles/12525236-401-k-retirement-plan-for-w2-pros.md)
- [How to Request Paid Sick Leave](https://help.instawork.com/en/articles/12943202-how-to-request-paid-sick-leave.md): This article outlines the specific process and eligibility for Professionals \(Pros\) who need to request Paid Sick Leave when they are unable to work a scheduled shift.
- [Worker Classification Basics](https://help.instawork.com/en/articles/12691234-worker-classification-basics.md)
- [Workplace Notices - US](https://help.instawork.com/en/articles/6091593-workplace-notices-us.md)
- [Workplace Notices - Maine](https://help.instawork.com/en/articles/11178649-workplace-notices-maine.md)
- [Workplace Notices - North Dakota](https://help.instawork.com/en/articles/11178722-workplace-notices-north-dakota.md)
- [Workplace Notices - Idaho](https://help.instawork.com/en/articles/11178581-workplace-notices-idaho.md)
- [Workplace Notices - Iowa](https://help.instawork.com/en/articles/11178572-workplace-notices-iowa.md)
- [Workplace Notices - Montana](https://help.instawork.com/en/articles/11178698-workplace-notices-montana.md)
- [Workplace Notices - South Dakota](https://help.instawork.com/en/articles/11180636-workplace-notices-south-dakota.md)
- [Workplace Notices - Vermont](https://help.instawork.com/en/articles/11180647-workplace-notices-vermont.md)
- [Workplace Notices - West Virginia](https://help.instawork.com/en/articles/11180654-workplace-notices-west-virginia.md)
- [Workplace Notices - Wyoming](https://help.instawork.com/en/articles/11180655-workplace-notices-wyoming.md)
- [Workplace Notices - Alabama](https://help.instawork.com/en/articles/9665094-workplace-notices-alabama.md)
- [Workplace Notices - Alaska](https://help.instawork.com/en/articles/11178497-workplace-notices-alaska.md)
- [Workplace Notices - Arizona](https://help.instawork.com/en/articles/6091158-workplace-notices-arizona.md)
- [Workplace Notices - Arkansas](https://help.instawork.com/en/articles/9922884-workplace-notices-arkansas.md)
- [Workplace Notices - California](https://help.instawork.com/en/articles/6021526-workplace-notices-california.md)
- [Workplace Notices - Colorado](https://help.instawork.com/en/articles/6091246-workplace-notices-colorado.md)
- [Workplace Notices - Connecticut](https://help.instawork.com/en/articles/6091251-workplace-notices-connecticut.md)
- [Workplace Notices - Delaware](https://help.instawork.com/en/articles/6623727-workplace-notices-delaware.md)
- [Workplace Notices - District of Columbia \(DC\)](https://help.instawork.com/en/articles/6091261-workplace-notices-district-of-columbia-dc.md)
- [Workplace Notices - Florida](https://help.instawork.com/en/articles/6091269-workplace-notices-florida.md)
- [Workplace Notices - Georgia](https://help.instawork.com/en/articles/6091273-workplace-notices-georgia.md)
- [Workplace Notices - Hawaii](https://help.instawork.com/en/articles/9677666-workplace-notices-hawaii.md)
- [Workplace Notices - Illinois](https://help.instawork.com/en/articles/6091286-workplace-notices-illinois.md)
- [Workplace Notices - Indiana](https://help.instawork.com/en/articles/7169765-workplace-notices-indiana.md)
- [Workplace Notices - Kansas](https://help.instawork.com/en/articles/6195265-workplace-notices-kansas.md)
- [Workplace Notices - Kentucky](https://help.instawork.com/en/articles/7169897-workplace-notices-kentucky.md)
- [Workplace Notices - Louisiana](https://help.instawork.com/en/articles/6623700-workplace-notices-louisiana.md)
- [Workplace Notices - Maryland](https://help.instawork.com/en/articles/6091389-workplace-notices-maryland.md)
- [Workplace Notices - Massachusetts](https://help.instawork.com/en/articles/6091312-workplace-notices-massachusetts.md)
- [Workplace Notices - Michigan](https://help.instawork.com/en/articles/6091400-workplace-notices-michigan.md)
- [Workplace Notices - Minnesota](https://help.instawork.com/en/articles/6091409-workplace-notices-minnesota.md)
- [Workplace Notices - Mississippi](https://help.instawork.com/en/articles/8774712-workplace-notices-mississippi.md)
- [Workplace Notices - Missouri](https://help.instawork.com/en/articles/6333499-workplace-notices-missouri.md)
- [Workplace Notices - Nebraska](https://help.instawork.com/en/articles/9714730-workplace-notices-nebraska.md)
- [Workplace Notices - Nevada](https://help.instawork.com/en/articles/6091452-workplace-notices-nevada.md)
- [Workplace Notices - New Hampshire](https://help.instawork.com/en/articles/6091423-workplace-notices-new-hampshire.md)
- [Workplace Notices - New Jersey](https://help.instawork.com/en/articles/6091431-workplace-notices-new-jersey.md)
- [Workplace Notices - New Mexico](https://help.instawork.com/en/articles/7185815-workplace-notices-new-mexico.md)
- [Workplace Notices - New York](https://help.instawork.com/en/articles/6091481-workplace-notices-new-york.md)
- [Workplace Notices - North Carolina](https://help.instawork.com/en/articles/6252242-workplace-notices-north-carolina.md)
- [Workplace Notices - Ohio](https://help.instawork.com/en/articles/6091496-workplace-notices-ohio.md)
- [Workplace Notices - Oklahoma](https://help.instawork.com/en/articles/9796601-workplace-notices-oklahoma.md)
- [Workplace Notices - Oregon](https://help.instawork.com/en/articles/6091501-workplace-notices-oregon.md)
- [Workplace Notices - Pennsylvania](https://help.instawork.com/en/articles/6091516-workplace-notices-pennsylvania.md)
- [Workplace Notices - Rhode Island](https://help.instawork.com/en/articles/6091527-workplace-notices-rhode-island.md)
- [Workplace Notices - South Carolina](https://help.instawork.com/en/articles/6091532-workplace-notices-south-carolina.md)
- [Workplace Notices - Tennessee](https://help.instawork.com/en/articles/6091544-workplace-notices-tennessee.md)
- [Workplace Notices - Texas](https://help.instawork.com/en/articles/6091553-workplace-notices-texas.md)
- [Workplace Notices - Utah](https://help.instawork.com/en/articles/6091556-workplace-notices-utah.md)
- [Workplace Notices - Virginia](https://help.instawork.com/en/articles/6091561-workplace-notices-virginia.md)
- [Workplace Notices - Washington](https://help.instawork.com/en/articles/6091572-workplace-notices-washington.md)
- [Workplace Notices - Wisconsin](https://help.instawork.com/en/articles/6187610-workplace-notices-wisconsin.md)
- [Workplace Notices - Canada](https://help.instawork.com/en/articles/6091583-workplace-notices-canada.md)
- [How to report a shift incident](https://help.instawork.com/en/articles/4116027-how-to-report-a-shift-incident.md): Steps for addressing issues onsite or on-app.
- [Insurance while working Instawork shifts](https://help.instawork.com/en/articles/2062237-insurance-while-working-instawork-shifts.md): Insurance for 1099 and W2 shifts
- [COVID-19 Vaccinations and Paid Sick Leave](https://help.instawork.com/en/articles/12988024-covid-19-vaccinations-and-paid-sick-leave.md)
- [FAQs on Instawork's Top Pro program](https://help.instawork.com/en/articles/5506254-faqs-on-instawork-s-top-pro-program.md): Answers to key questions about Instawork Top Pro, including qualifying for Gold and Platinum status
- [What are the benefits and requirements of achieving Platinum Top Pro status on Instawork?](https://help.instawork.com/en/articles/13055034-what-are-the-benefits-and-requirements-of-achieving-platinum-top-pro-status-on-instawork.md)
- [Top Pro Program](https://help.instawork.com/en/articles/6964320-top-pro-program.md)
- [What is Top Pro Bonus?](https://help.instawork.com/en/articles/12996043-what-is-top-pro-bonus.md)
- [Instawork Hiring Frequently Asked Questions](https://help.instawork.com/en/articles/10469073-instawork-hiring-frequently-asked-questions.md)
- [Share-a-Shift referrals](https://help.instawork.com/en/articles/5942591-share-a-shift-referrals.md): Learn more about share-a-shift referrals and referral rewards.
- [New Partner Captain Program: Guidelines](https://help.instawork.com/en/articles/8021527-new-partner-captain-program-guidelines.md)
- [Push notification permissions on Android 13+](https://help.instawork.com/en/articles/8972541-push-notification-permissions-on-android-13.md)
- [How can I view my previous conversations with Instawork support?](https://help.instawork.com/en/articles/13250854-how-can-i-view-my-previous-conversations-with-instawork-support.md)
- [Troubleshooting Common App Issues](https://help.instawork.com/en/articles/13003627-troubleshooting-common-app-issues.md)
- [Keeping your account safe with a 4-digit verification code.](https://help.instawork.com/en/articles/12525282-keeping-your-account-safe-with-a-4-digit-verification-code.md)
- [Make your account more secure / Mantén tu cuenta segura](https://help.instawork.com/en/articles/10282410-make-your-account-more-secure-manten-tu-cuenta-segura.md)

## Community Guidelines

- [Health & Safety vaccination policies for Instawork Partners](https://help.instawork.com/en/articles/5835058-health-safety-vaccination-policies-for-instawork-partners.md): How Instawork helps businesses comply with vaccination mandates and other policies