If you’re a W-2 worker, your paychecks are processed by ADP. Sometimes, ADP can’t deposit your payment directly to your bank account. This may happen if the banking details are incorrect, the account has been closed, or there’s a system issue.
When that occurs, Instawork follows a set process to make sure you still receive your earnings, which may include sending a paper check by regular mail.
What happens when a payment can't be processed
If we're unable to process your payment to the bank account on your profile:
You'll receive an email letting you know the payment failed.
You'll be prompted to update your banking information.
We'll automatically attempt to process your payment with the updated banking information during the next payment cycle. Bear in mind that Instawork runs a weekly payment cycle on Wednesdays.
If the second attempt fails, we'll mail a paper check to the mailing address listed in your profile.
How to update your bank information
When you receive a payment failure notification, it's important to update your banking information right away to avoid payment delays.
Click here for step-by-step instructions on how to update your banking information.
Important tips
Make sure your mailing address is current in your profile in case we need to send you a check.
Double-check all banking information when entering it to avoid payment delays.
If you recently changed banks, update your information before your next payment is processed.
If you have questions about a failed payment or need help updating your banking information, please contact our support team through the Instawork app.