If you're a W-2 worker, ADP processes your paychecks. Sometimes, your payment can't be deposited directly to your bank account due to incorrect banking details, closed accounts, or system issues.
When this happens, we follow a process to make sure you still get paid, which may include sending a paper check by mail.
What happens when a payment can't be processed
When we can't process your payment to your bank account:
You'll get an email about the payment failure
You'll be asked to update your banking information
We'll try to process your payment again with your updated banking information during the next payment cycle (Wednesdays)
If the second attempt fails, we'll mail a paper check to the address in your profile
When to expect your check
Paper checks typically arrive within 7-10 business days after being mailed. This timeframe may be longer during:
Holiday periods
Severe weather conditions
Other postal service delays
How to update your bank information
Update your banking information right away when you get a payment failure notification to avoid payment delays.
Important tips
Keep your mailing address current in your profile
Double-check all banking information when entering it
Update your information before your next payment if you recently changed banks
Contact our support team through the Instawork app if you have questions about a failed payment