Instawork

For Workers

Introduction of Instawork to Professionals

Intro to Instawork

Instawork mobile app

Instawork locations

Get ready to start earning on your own schedule!

How Instawork works

Welcome to Instawork: Lets get you started!

What is Instawork?

What is Instawork Hiring and how does it work?

Permanent job opportunities

Commons questions for working a retail shift

Types of Shifts Offered

Types of shifts available for Professionals

Types of work available through Instawork

Instawork Fraudulent Use Policy

Information regarding Instawork's standard guidelines for use.

Community Guidelines

Community guidelines & policies

This is a list of common Instawork terms and definitions

Instawork Terminology

Glossary - Definitions of Instawork terminology

Glossary

Getting started

Information on certifications required to utilize the Instawork platform

How can I get certified for Instawork Shifts?

Background Checks for Professionals

Getting activated is easy, but missing one piece of detail can keep you from being fully onboarded. Here's how you can make it happen.

How do I activate my account to book shifts?

Creating an user (Professional) account

Training: Warehouse Best Practices

Training: Warehouse Basics

Learn how to use a RF gun or scanner for basic picking/packing operations in a warehouse

Training: RF scanner

How to succeed as a picker/packer in a warehouse

Training: Picking and Packing Best Practices

Basics of picking and packing process in a warehouse

Training: Picking and Packing

Learn how to operate an Electric Pallet Jack in a warehouse along with safety measures

Training: How to operate an Electric Pallet Jack

Learn how to operate a Manual Pallet Jack in a warehouse

Training: How to operate a Manual Pallet Jack

Learn how to operate a forklift in a warehouse and safety measures to follow

Training: How to operate a Forklift

Learn all about types of Pallet Jack and best practices

Training: Basics of Pallet Jack

Learn about the different types of forklift and best practices of using one

Training: Basics of Forklift

Instawork Crash-Course

Training with Instawork

Setting up and managing your account

We take references very seriously, it's more than what you do, it's who you are.

Why do we review profiles and check references?

Make your profile stronger with your work history

Adding work experiences as a professional

Increase your earnings by applying to different positions that match your qualifications.

Applying for more positions to work with Instawork

Here's what we're going to ask you for during the signup process

Completing my Instawork professional profile

Understanding your application status and next steps

Why wasn't my position application approved?

Creating and completing a profile

How to update your Pro profile

Form I-9 Verification from W-2 Paperwork

How do I enter/edit my bank account information?

Entering or editing bank account information

Add your emergency contact to your profile in the app.

Adding emergency contact information

Make sure your email is current to receive important communications.

Verifying or editing your email address

If you need to cancel a pending request to change your email or phone number.

Cancelling an email/phone number change request

Updating my account information

Getting certifications for hospitality shifts

How your overall performance rating will impact your access to shifts.

Getting access to more shifts

Instawork isn't in my city yet and I haven't added a reference; can I get a status update for my profile?

What's my status?

When can I start working (Instawork is in my city!)

My profile is complete and Instawork is in my city. Is there anything I can do to start working?

What can I do to start working sooner?

I'm still on the waitlist. How do I activate my account?

When can I start working shifts?

W-2 FAQ - How to Complete Paperwork and Start Booking (US Based Pros)

How to manage Pro shift notifications and location settings

When can I start working?

How to be successful on Instawork

Guide to Instawork Achievements

Help your friends and family find flexible work with Instawork

Refer your friends to Instawork

Tips from successful Pros and satisfied businesses on getting great reviews and more work

How Top Pros earn 5-star ratings

Tardies, cancellations, leaving early, and no-shows affect all of us.

How reliability affects your shift access

What determines your reliability and quality scores on Instawork?

Understand your performance score

Unlock more opportunities with top pro challenge

Important information on how your performance is measured.

Performance guidelines

Understand why I was deactivated or suspended

Why was I deactivated or suspended?

Appealing a suspension

Cancellation policy & suspensions

Cancellations and suspensions

Guide to recover your Instawork account or update your phone number by verifying your identity.

Recover access to your Instawork account

Duplicate Accounts on Instawork

Troubleshooting account access

Find, book and work shifts

Why am I only seeing certain shift positions?

Why can't I see certain shifts in the Instawork app?

Searching for shifts

Paid Backup Shifts: Your Complete Guide

What are shift requirements?

Booking a shift

Information on enabling your location services

What happens when I enable my Location Services?

Why does my location tracking need to be on?

Important information for a successful first shift

Your 1st Shift Checklist

Every professional on Instawork is prompted to complete a 'one time' Health Safety Training before booking shifts. Read to find out more.

What is Health Safety Training?

Details on what you should bring can be found in the shift details.

What tools or accessories should I carry to each shift?

What if an Instawork Partner asks me to work and tells me I will be paid through Instawork?

Attire requirements vary depending on the shift, which will be listed under the shift details in the app.

What should I wear?

Why was the shift cancelled?

Booked Shifts Disappeared

Human Coach Call

Screener and Coach Call Scheduling Policy

AI Screener Call

Preparing for a shift

Understanding shift clock in and out for Pros

There isn't a supervisor for my shift. What should I do?

Helping Pros Understand what an Onsite Captain is and what that means for them

Working with an Onsite Captain

Here are the channels to use to answer any questions about a particular shift.

Whom should I contact with questions about a shift?

What happens if I'm late to my shift?

Information on ensuring your paid for the time worked, including exceptions.

What happens if I get sent home early? Or asked to stay later?

DO NOT capture and post images during an Instawork shifts

Social Media and Instawork Shifts

Clocking in with QR Code when there isn't a Captain or Lead

When can I take a break?

Motion and Fitness Tracking [iOS only]

Here’s how to track your time correctly in the app.

How do I clock in or out of a shift?

Working Mosaic Shifts

What happens if I leave a shift early?

Working a shift

Here's what it means and how to improve your ratings in the future

Post shift feedback from Instawork Partners

Adjusting and disputing your hours after shift

Instructions for changing clock-out time or break length

How to adjust the end time and break

How to view your payment status

After completing a shift

Information on canceling a shift in the Instawork app

I have to cancel my shift. What do I do?

Learn why other Pros might not be able to accept your shift

Why can't they accept my shift transfer?

Is there a limit on Shift Transfers?

You can ask another Instawork Professional to cover for you so that it doesn't count as a cancellation