Instawork

Find, book and work shifts

Why am I only seeing certain shift positions?

Why can't I see certain shifts in the Instawork app?

How do I search for shifts?

Searching for shifts

Paid Backup Shifts: Your Complete Guide

This article is for shift requirements, details and instruction

What are shift requirements?

Commons questions for working a retail shift

Partner asks me to work a shift not on the App. What do I do?

Step-by-step guide on how to book shifts that require a drug screening

How do I book a shift with a health or drug screening?

Booking a shift

Important information for a successful first shift

Your 1st Shift Checklist

Every professional on Instawork is prompted to complete a 'one time' Health Safety Training before booking shifts. Read to find out more.

What is Health Safety Training?

Details on what you should bring can be found in the shift details.

What tools or accessories should I carry to each shift?

Attire requirements vary depending on the shift, which will be listed under the shift details in the app.

What should I wear?

This article is for shift cancellation and requesting 4 hours pay.

Why was the shift cancelled?

This article explains why shifts you've booked might disappear from your schedule, including missed confirmations, business cancellations, and account issues. It also covers compensation policies for cancellations and what to…

Booked Shifts Disappeared

Human Coach Call

Screener and Coach Call Scheduling Policy

AI Screener Call

This article explains what an AI Shift Prep Call is and how to complete it to confirm your shift.

AI Shift Prep Call

Preparing for a shift

How do I clock in and out for a shift?

This article is for the pro who needs assistance regarding their live shift and no supervisor on site.

There isn't a supervisor for my shift. What should I do?

Motion and Fitness Tracking [iOS only]

Working Mosaic Shifts

What happens if I leave a shift early?

Working footprint shifts at Dollar Tree stores

Steps for addressing issues onsite or on-app.

How to report a shift incident

Resolving Clock-In and Clock-Out Issues on Instawork

What to do when your name is not on the shift list

What happens if I'm late to my shift?

Working a shift

Here's what it means and how to improve your ratings in the future

Post shift feedback from Instawork Partners

Adjusting and disputing your hours after shift

Instructions for changing clock-out time or break length

How to adjust the end time and break

How to view your payment status

How to rate a Partner?

After completing a shift

What is the cancellation policy for Pros?

Shift cancellation policy

How do shift transfers work?

How do I cancel a shift on Instawork?

How Cancellation Works for Long-Term Assignment Shifts

When you're matched with multi-day shifts (same job across multiple days), the system expects the same Pro to work all shifts for consistency. This affects how cancellations work.

Canceling Multi-Day Shift Assignments (Partner requested same Pro)

Shift cancellations and transfers

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Find answers and get help from Intercom Support and Community Experts

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