Instawork

Find, book and work shifts

Why am I only seeing certain shift positions?

Why can't I see certain shifts in the Instawork app?

Searching for shifts

Paid Backup Shifts: Your Complete Guide

What are shift requirements?

Commons questions for working a retail shift

Booking a shift

Information on enabling your location services

What happens when I enable my Location Services?

Why does my location tracking need to be on?

Important information for a successful first shift

Your 1st Shift Checklist

Every professional on Instawork is prompted to complete a 'one time' Health Safety Training before booking shifts. Read to find out more.

What is Health Safety Training?

Details on what you should bring can be found in the shift details.

What tools or accessories should I carry to each shift?

What if an Instawork Partner asks me to work and tells me I will be paid through Instawork?

Attire requirements vary depending on the shift, which will be listed under the shift details in the app.

What should I wear?

Why was the shift cancelled?

Booked Shifts Disappeared

Human Coach Call

Screener and Coach Call Scheduling Policy

AI Screener Call

Preparing for a shift

Understanding shift clock in and out for Pros

There isn't a supervisor for my shift. What should I do?

Helping Pros Understand what an Onsite Captain is and what that means for them

Working with an Onsite Captain

Here are the channels to use to answer any questions about a particular shift.

Whom should I contact with questions about a shift?

What happens if I'm late to my shift?

Information on ensuring your paid for the time worked, including exceptions.

What happens if I get sent home early? Or asked to stay later?

DO NOT capture and post images during an Instawork shifts

Social Media and Instawork Shifts

Clocking in with QR Code when there isn't a Captain or Lead

When can I take a break?

Motion and Fitness Tracking [iOS only]

Here’s how to track your time correctly in the app.

How do I clock in or out of a shift?

Working Mosaic Shifts

What happens if I leave a shift early?

Working footprint shifts at Dollar Tree stores

This article is meant to be used as a data source for the Finch bot to handle shift questions for Pros having issues when working Mosaic-Discover shifts

Mosaic - Discover shifts FAQ

Working a shift

Here's what it means and how to improve your ratings in the future

Post shift feedback from Instawork Partners

Adjusting and disputing your hours after shift

Instructions for changing clock-out time or break length

How to adjust the end time and break

How to view your payment status

How to rate a Partner?

After completing a shift

Information on canceling a shift in the Instawork app

I have to cancel my shift. What do I do?

What is the cancellation policy for Pros?

Shift cancellation policy

How do shift transfers work?

Shift cancellations and transfers

Log In

Find answers and get help from Intercom Support and Community Experts

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