Instawork

Find, book and work shifts

How do I search for shifts?

Why can't I see certain shifts in the Instawork app?

Why am I only seeing certain shift positions?

Searching for shifts

Partner asks me to work a shift not on the App. What do I do?

This article is for shift requirements, details and instruction

What are shift requirements?

This article answers common questions about what to expect when you book and work on retail shifts, including clocking in and clocking out, timesheets, hour adjustments/disputes, shift cancellation policies, and…

Retail shift guide: Common questions

Paid Backup Shifts: Your Complete Guide

Step-by-step guide on how to book shifts that require a drug screening

How do I book a shift with a health or drug screening?

Booking a shift

AI Screener Call

Human Coach Call

Screener and Coach Call Scheduling Policy

This article explains why shifts you've booked might disappear from your schedule, including missed confirmations, business cancellations, and account issues. It also covers compensation policies for cancellations and what to…

Booked Shifts Disappeared

This article is for shift cancellation and requesting 4 hours pay.

Why was the shift cancelled?

Attire requirements vary depending on the shift, which will be listed under the shift details in the app.

What should I wear?

Details on what you should bring can be found in the shift details.

What tools or accessories should I carry to each shift?

Every professional on Instawork is prompted to complete a 'one time' Health Safety Training before booking shifts. Read to find out more.

What is Health Safety Training?

Important information for a successful first shift

Your 1st Shift Checklist

Why does my location tracking need to be on during a shift?

Information on enabling your location services

What happens when I enable my Location Services?

Preparing for a shift

Resolving Clock-In and Clock-Out Issues on Instawork

How do I clock in and out for a shift?

What happens if I leave a shift early?

What happens if I'm late to my shift?

Motion and Fitness Tracking [iOS only]

When can I take a break?

This article is for the pro who needs assistance regarding their live shift and no supervisor on site.

There isn't a supervisor for my shift. What should I do?

Steps for addressing issues onsite or on-app.

How to report a shift incident

Clocking in with QR Code when there isn't a Captain or Lead

DO NOT capture and post images during an Instawork shifts

Social Media and Instawork Shifts

Information on ensuring your paid for the time worked, including exceptions.

What happens if I get sent home early? Or asked to stay later?

Here are the channels to use to answer any questions about a particular shift.

Whom should I contact with questions about a shift?

Helping Pros Understand what an Onsite Captain is and what that means for them

Working with an Onsite Captain

Working footprint shifts at Dollar Tree stores

Working Mosaic Shifts

This article is meant to be used as a data source for the Finch bot to handle shift questions for Pros having issues when working Mosaic-Discover shifts

Mosaic - Discover shifts FAQ

Working a shift

Instructions for changing clock-out time or break length

How to adjust the end time and break

Adjusting and disputing your hours after shift

How to rate a Partner?

Here's what it means and how to improve your ratings in the future

Post shift feedback from Instawork Partners

After completing a shift

What is the cancellation policy for Pros?

Shift cancellation policy

This article explains how shift transfers work, their limitations, and troubleshooting tips.

How do shift transfers work?

How do I cancel a shift on Instawork?

Shift cancellations and transfers

Log In

Find answers and get help from Intercom Support and Community Experts

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