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What happens if I'm late to my shift?

Updated this week

We understand that unexpected things can happen, but arriving late or leaving a shift early can impact both your opportunities on the Instawork platform and the business where you’re working. When you book a shift, you agree to perform services for the full scheduled time.

How to ensure you arrive on time

  • Review the shift details so you know the location, start time, and dress code.

  • Plan ahead for weather, traffic, and personal arrangements.

  • Allow extra time for parking and walking to the check-in area (arrive 10–15 minutes early).

If you're running late

If you’re running late, contact your on-site contact, lead, or captain before the shift starts so they can plan accordingly. The on-site contact information is available on the shift details page.

Tardiness policies

Most Partners prefer that you send a message through the app if you’re running late. If you fail to contact the Partner or check in by the scheduled start time, the Partner may:

  • Mark you as a No Show

  • Decline to let you work the shift

Instawork’s 24-hour cancellation policy does not apply in this case, and you will not be eligible for pay at the scheduled shift rate.

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