Coach calls are an important part of the qualification process for certain positions. This article explains our policy on the ability to reschedule these calls.
Click here to learn more about AI Screener Calls and Human Coach Calls.
Screener and Coach Call Policy
AI Screener Calls
Screener calls cannot be rescheduled once they are completed. If you are not approved for a position after the initial screener call, you may book a shift for the position, and you will be prompted to schedule a coach call with a human.
Coach Calls
Please make sure you're available at your scheduled time, as missing your appointment may delay your approval for certain positions. You can reschedule your time if you have not completed the call.
**Coach calls cannot be retaken once they are completed".**
Questions or Concerns
If you have feedback or concerns about your coach call experience, please reach out to our Support team through the app. Tap the "?" icon or go to the Help section to contact Support.