Completing Your AI Screening Call
When you add work experience and select positions you're interested in on Instawork, you'll need to complete a quick AI screening call to verify your qualifications. This AI interview ensures that your profile accurately reflects your skills and qualifications, helping to align you with shifts that best match your capabilities.
Starting Your AI Screening Call
You'll see a prompt to complete your AI screening in the "Open Shifts" tab of the app. Here's how to complete your screening:
1. Look for the "Call Now" button in the Open Shifts tab
2. Tap "Call Now" to see an overview of the screening process
3. Select your preferred language for the call
4. When you're ready, tap the "Call" button to begin
Important: Make sure you're in a quiet place and ready to take the call before tapping the "Call" button. The call will start immediately and last approximately 10-15 minutes.
What this means:
You need to complete an AI screening call for skilled positions
Your position approval is waiting on this call
Shifts won't appear until you complete the screening
During the Call
The AI screener will ask you questions about your work experience and skills related to the positions you've selected. Answer clearly and provide specific examples of your experience when possible.
After Your Screening
Once you complete the screening call:
- Your profile will be updated with approved positions
- You can immediately begin booking shifts for positions you've been approved for
- You'll see more shift opportunities that match your verified skills
If you are not approved for a position after the initial screener call, don’t worry, you’ll get another chance. You can still book a shift for that position, and you'll be prompted to complete a coach call (with a human) before your shift is confirmed.
Troubleshooting Common Issues
Phone Number Not Recognized
Confirm you're using the number registered to your account
Log out and log back in to refresh your information
Check that your profile phone number is correct
Issues After Changing Your Phone Number
Verify your new number is saved in Profile and Account
Restart your phone
Check your phone settings allow calls from unknown numbers
Allow up to 24 hours for full activation
Reminders: Please do not book a shift that requires a coach call if you have just updated your phone number and it has not been 24 hours yet, to avoid being removed automatically for not being able to complete the AI screening call, as the coach will still attempt to reach the original number associated with that specific appointment slot.
Screening Call Errors
Verify your profile phone number matches the one you're using
Ensure your phone number update is fully synced
Try initiating the call again after checking permissions
Still having issues?
Wait 24 hours for the system to update
Check that your profile is complete
Make sure you're looking in the right location
Refresh the app, or log out and log back in to update the status
Ensure a stable internet connection and update the app to the latest version
Check your device permissions to allow microphone and camera access
Complete the interview in a quiet and distraction-free environment
Contact Support through the Help section