How to Cancel a Shift on Instawork Due to Illness and Explore Alternatives
If you're unable to work a scheduled shift on Instawork due to illness, there are multiple ways to manage your situation using the app. These steps ensure clarity and proper handling while minimizing penalties.
Canceling a Shift Due to Illness
To cancel a shift directly in the Instawork app, follow these steps:
Open the Instawork app and go to Shifts (bottom-left).
Select My Shifts to view your scheduled shifts.
Tap on the shift you need to cancel.
Scroll down and select I can't make it.
Provide the reason for cancellation (e.g., illness) and tap Cancel shifts to confirm.
Canceling your shift as soon as you know you can't attend helps Instawork find a replacement and minimizes the impact on your account. Late cancellations may lead to penalties but can sometimes be appealed.
Alternatives to Canceling a Shift
Instead of canceling the shift, you have two main alternatives:
Transfer the Shift to Another Worker: Use the Transfer Shift option within the app to pass the shift to another eligible worker.
Apply for Paid Sick Leave: If you're unable to work due to a documented illness, you may be eligible for paid sick leave. To apply: - Open the Instawork app. - Navigate to the Paid Sick Leave section from your shift details or help/support area. - Submit the required information, including proof of illness if requested.
Impacts on Account and Appeals
Repeated or late cancellations, especially without valid reasons, can lead to account penalties or suspension. To manage such cases:
Provide a valid reason for the cancellation (e.g., illness) using the app flow.
If your account is suspended following an illness-related cancellation, submit an appeal within 24 hours. Use the app’s appeal process to describe your situation and attach any supporting documentation, such as a doctor’s note.
Additional Recommendations
Cancel Early: Whenever possible, cancel your shift well before its start time. Early cancellations allow Instawork more time to find a replacement and reduce the risk of penalties.
Explore Paid Sick Leave: Applying for paid sick leave is the best option to avoid penalties while ensuring compensation during illness, provided you're eligible.
Document Illness: Keep documentation, like a doctor's note, at hand to provide proof if needed for appeals or paid sick leave claims.
By following these steps and exploring alternatives, you can manage your shifts effectively while safeguarding your account’s status.
Here's an example of how to cancel your shift in the Instawork app: