Why you should only work shifts that appear in your Instawork app
When working through Instawork, it's important only to accept shifts that are properly scheduled and visible in your app. Working shifts that aren't properly scheduled through the Instawork platform can create problems with payment, insurance coverage, and account standing. This article explains why this protects you and what to do if a business asks you to work a shift that doesn't appear in your app.
The importance of scheduled shifts
When you work a shift that's properly scheduled through the Instawork app:
Your payment is guaranteed and protected
You're covered by appropriate insurance while working
Your hours are properly tracked and documented
Your performance can be recognized and rated
You build a positive work history on the platform
Risks of working unscheduled shifts
Working a shift that isn't in the app puts you at risk in several ways:
Payment issues: There's no guarantee you'll be paid correctly or on time
No insurance coverage: You may not be covered if an accident happens
Missing work history: The shift won't appear in your work record
Account problems: Working unofficial shifts may violate platform policies
What to do if a business asks you to work an unscheduled shift
If a business asks you to work a shift that doesn't appear in your app:
Politely explain that you can only work shifts scheduled through Instawork
Ask them to add the shift to the Instawork platform. They can even specifically request you to work that shift.
Suggest they contact Instawork if they need help creating the shift
Please wait for the shift to appear in your app before accepting or working it
You can say something like:
"I'd be happy to work this shift, but Instawork requires all shifts to be scheduled through the app for payment and insurance purposes. Could you please add this shift to the platform and request me so I can accept it officially?"
If you've already worked an unscheduled shift
If you've already worked hours that weren't scheduled in the app:
1. Contact Instawork support immediately
2. Provide details about when and where you worked
3. Include the name of the person who asked you to work
4. Be prepared to explain the situation
While Instawork will try to help resolve the situation, there's no guarantee that unscheduled work can be appropriately compensated.
Remember:
Only accept and work shifts that appear in your Instawork app
Always clock in and out through the app for every shift
If a business wants to extend your shift, ask them to update it in the system
Protect yourself by following proper scheduling procedures