What is a backup shift?
Picking up a backup shift means you're on standby in case a scheduled Professional cancels or doesn't show up. You may earn 4 hours of pay even if you're not needed to work.
This includes arriving on time, being in proper attire, and being prepared to work the full shift duration.
Note: Backup shifts may convert to regular shifts if another Pro cancels before the shift starts. Always plan to work the entire shift duration.
How do back up shifts work?
For a backup shift, you will arrive to the shift on time, prepared and ready to work.
If the Partner needs your help, you will jump in and work the shift as normal. If you work the shift as a backup Pro, you will get paid the hourly rate of the shift for the hours that you work for the Partner.
If the Partner does not need your help and you meet all shift requirements, you’ll be sent home and receive 4 hours of pay.
Backup Professionals who do not meet the shift requirements or otherwise were not prepared to work will not receive payment and may receive a poor rating on their profile, affecting future shift access.
Requirements
Arrive on time
Wear proper work attire
Be prepared to work the full shift
Meet all shift-specific requirements
Check in with the Partner contact
Payment
If needed to work: Receive regular pay for all hours worked.
If sent home: Receive 4 hours of pay if you meet all shift requirements. You won't receive send-home payment if you:
Don't show up
Arrive late
Wear incorrect attire
Don't meet shift requirements
Refuse to work when needed
FAQs
What do paid backup shifts look like in the app?
Paid backup shifts have a ‘paid backup’ label.
What do I do once I arrive at the shift?
Arrive at the location on time.
Check in with the Partner contact and confirm your presence.
Open your app, navigate to the shift details page, and tap "Next Steps" at the bottom of the screen.
If needed to work: Select "I am needed for this shift" and enter the clock-in code provided by the Partner contact. You will be paid for all hours worked.
If not needed: Request the Partner contact to mark you as "send home" in the app. Ensure all shift requirements are met to qualify for the 4-hour pay. >
If no one is there: Attempt to call the contact in the app. You must remain on-site for 1 hour. If no one arrives, contact Support to document your arrival and wait time.
What happens if my paid backup shift is moved to a normal shift?
If any main shift opens before the shift starts, the backup shift will be converted to the normal shift automatically and Professionals are expected to work the full shift.
Can I show up to a shift if I'm on the waitlist but haven't been accepted?
If you're on the waitlist, you are not required to go to the shift unless you get a message saying you were accepted and the shift is booked.