What is a backup shift?
Picking up a backup shift means you're on standby in case a scheduled Professional cancels or doesn't show up. You may earn 4 hours of pay even if you're not needed to work.
Note: Backup shifts may convert to regular shifts if another Pro cancels before the shift starts. Always plan to work the entire shift duration.
How do back up shifts work?
For a backup shift, you will arrive to the shift on time, prepared and ready to work.
If the Partner needs your help, you will jump in and work the shift as normal. If you work the shift as a backup Pro, you will get paid the hourly rate of the shift for the hours that you work for the Partner.
If the Partner does not need your help and you meet all shift requirements, you’ll be sent home and receive 4 hours of pay.
Backup Professionals who do not meet the shift requirements or otherwise were not prepared to work will not receive payment and may receive a poor rating on their profile, affecting future shift access.
Requirements
Arrive on time
Wear proper work attire
Be prepared to work the full shift
Meet all shift-specific requirements
Check in with the Partner contact
Payment
If needed to work: Receive regular pay for all hours worked.
If sent home: Receive 4 hours of pay if you meet all shift requirements. You won't receive send-home payment if you:
Don't show up
Arrive late
Wear incorrect attire
Don't meet shift requirements
Refuse to work when needed
FAQs
What do paid backup shifts look like in the app?
Paid backup shifts have a ‘paid backup’ label.
What do I do once I arrive at the shift?
Arrive at the location on time
Check in with the Partner contact
Open your app, go to the shift details page, and tap "Next Steps" at the bottom of the screen.
If needed to work: Select "I am needed for this shift".
Enter the clock-in code, the Partner contact should provide this code.
You will be paid for all hours worked.
If not needed: Ask the Partner contact to mark you as "send home". As a reminder, you will only receive 4 hours of pay if you meet all the requirements for the shift.
What happens if my paid backup shift is moved to a normal shift?
If any main shift opens before the shift starts, the backup shift will be converted to the normal shift automatically and Professionals are expected to work the full shift.