Following are some of the reasons for not seeing your booked shifts:
System or app delays where emails or notifications are not received in a timely manner.
Unmet shift requirements or preferences not being updated in the app.
Shifts being quickly booked by others or assigned specifically to certain workers.
Not confirming the shift on time. As a reminder all shifts must be confirmed at least 32 hours before the start of the shift.You will receive a notification on your app to confirm your shift and you have 16 hours from there to confirm. You can always confirm directly in the App by going into the shift section of the app, select my shifts, and then click on the appropriate shift and select confirm.
Ensure your device’s notification settings for the Instawork app are enabled to receive reminders about shift confirmation opportunities.
Regularly check the Shift Access section within the app to ensure all requirements for shift eligibility are completed.
- The Partner had to cancel due to operational issues. As a reminder you can always check the status of the shift under the shift section of the app and review the my shifts tab.
Troubleshooting Notification Issues
If you’re not receiving notifications, try these troubleshooting steps:
Check that notifications for the Instawork app are enabled on your device.
Go to the Shift Access section in the app and ensure all requirements are completed.
Confirm your shift by accessing the "My Shifts" section and following the outlined steps.
These measures can help address common reasons for missed updates or notifications.
What happens if my shift is cancelled with under 24 hours notice?
Instawork's mission is to create economic opportunities for Professionals and Partners alike, and we understand the impact on a Professional’s livelihood when a Partner unexpectedly cancels a shift shortly before its start time. We also understand, however, that unique circumstances sometimes force a Partner to cancel at the last minute.
To help bridge this gap, in many instances, Professionals whose shift is cancelled within 24 hours of the scheduled shift start time will receive up to 4 hours of pay at the scheduled shift’s standard rate. There are some situations in which Professionals may not receive compensation for a shift that is cancelled within 24 hours of the shift start time. For example, due to the nature of the work at their locations, some Partners have shorter cancellation windows. We encourage Professionals to carefully review shift postings, including shift requirements, for detailed information about the applicable cancellation policy.
In addition, there are some situations in which Professionals are not compensated with 4 hours of pay for a late cancellation from any Partner, including but not limited to late cancellations caused by :
Circumstances outside the Partner’s control (e.g., COVID-related cancellation or weather-related cancellation);
Work interruptions due to a Partner blocking the Professional within 24 hours of shift start time; and
If the scheduled shift is less than 4 hours and the Professional is entitled to compensation, the Professional’s payment will be capped at the number of hours scheduled (e.g., for a 3 hour shift, a Professional’s cancellation pay would be limited to 3 hours).
In all cases, Professionals whose shift is cancelled within 24 hours of its start time will not need to report to the shift location.