How to ensure your payments are processed on time
Getting paid promptly for your shifts is essential. This article outlines the key steps you should take before, during, and after your shifts to make sure your payments are processed without delays.
Before your shift
1. Verify your payment information is correct
Check that your bank account or debit card details are up-to-date
Confirm your legal name in the app matches your banking information
Update any expired debit cards immediately
If it's been a while since you logged in, please review your payment settings before working a shift to ensure they're still accurate.
2. Update payment destination before Sunday
If you need to change your payment method, do so on Sunday before payroll begins processing on Monday.
Making changes on Sunday gives you the best chance that your next payment will post to your updated payment method.
Changes made later in the week may not take effect until the following pay period
3. Enable location tracking
Make sure location services are enabled on your device
Set Instawork permissions to "Always Allow" for location tracking
Enable background app refresh for the Instawork app
4. Understand your payment schedule
Know whether you're working a 1099 or W-2 shift
Check if you're eligible for Instapay or a weekly payment
Review the payment timeline for your payment method
During your shift
1. Clock in properly
Arrive at your shift location on time
Make sure you're inside the geofence (not in the parking lot)
Clock in through the Instawork app when you start working
If required, enter any clock-in codes provided by the onsite contact
2. Keep location tracking enabled
Don't turn off location services during your shift
Keep your phone charged throughout your shift
Make sure the Instawork app is running in the background
After your shift
1. Clock out correctly
Clock out while you are still within the geofence
Use the Instawork app to clock out, not just the business's system
Verify your hours are recorded correctly before leaving
If there's a captain or shift lead, make sure to check out with them
2. Complete any required surveys if applicable
Fill out all the required fields for the end-of-shift surveys
Submit any requested photos or information
Complete surveys before leaving the location
3. Confirm your payment details
Check the Earnings tab to verify your shift details
For Instapay-eligible shifts, confirm your Instapay request if needed
Review your expected payment amount and timing
What to do if there's a problem
If you notice any issues that might affect your payment:
1. Address clock-in/out problems immediately
If you couldn't clock in or out properly, reach out to the Captain or Supervisor. If they cannot help, then contact support.
Provide details about when you arrived and left
Include the name of your on-site contact for verification
2. Report hours discrepancies quickly
If your hours don't look correct, submit a dispute within 24 hours
Provide specific details about the actual hours you worked
Include any evidence that supports your claim
3. Check payment status
If payment seems delayed, check your payment settings first
Verify the expected payment date based on your payment method
Please remember that following these best practices helps make sure your payments are processed correctly and on time. If you have any questions about payments, please contact our support team through the app.