When will my payment be reprocessed or credited to my account?
Understanding when your payment will be reprocessed or credited is crucial to managing your finances effectively. Below, we outline scenarios and processes related to payment updates, reprocessing, and expected timelines.
General Payment Reprocessing Procedures
When a payment fails or has not been credited to your account, it will typically be reprocessed as follows:
Weekly Payment Cycle: If your payout method is set to weekly, failed or returned payments will be included in the next scheduled weekly payout after you update your bank or payment details.
Updated Card Information: Upon updating a payment card, the reprocessing attempt usually occurs within 24 hours. Should this fail, the payment will likely be included in your next payout.
Handling Failed Payments
If your payment hasn’t been credited after updating your account information, consider the following:
Payments processed before your account update may need to fail or bounce back before they can be reissued. In such cases: - Contact the bank associated with your old account to verify whether the payment was declined or returned. - Provide a bank statement if required to confirm the transaction status.
Unfortunately, if the bank associated with your previous account cannot be reached, the reprocessing of the payment cannot proceed.
Notifications and Timelines for Reprocessed Payments
Once your payment is reprocessed, you can expect the following:
Earnings Tab: You will see that the payment has been reprocessed and a new date will be provided.
Timeline for Updated Bank Details: After verifying updated details, payments are generally processed and reflected within 2-3 business days.
Steps to Ensure Correct Payment Delivery
To facilitate accurate and timely payments:
Update your bank account or payment details promptly in the Instawork app to prevent future issues.
If a payment has already been sent to an old account, request the relevant bank to decline the transaction. Payments marked as failed will be reprocessed to the updated banking information.
Scheduled Payment Dates and Processing
For shifts or scheduled payouts, if a payment fails (e.g., due to incorrect account details), it is typically reprocessed for the next week's payment cycle. In all cases, be sure to confirm the accuracy of your updated information before reprocessing occurs and monitor your notifications for updates. For further assistance, contact Instawork support.