What happens to my pay if I work a different position than booked
Accurate payment for shifts, including adjustments for any role changes during the shift, is a critical concern for workers using Instawork. This article outlines key information, policies, and steps to address pay rate discrepancies and adjustments effectively.
When your pay stays the same
Your pay rate is typically determined by the position you agreed to when accepting the shift.
If the shift details say you might do other duties, your pay rate won't change.
Changes to a higher pay rate due to a role adjustment are not automatic and must be explicitly approved by the partner. Without approval, you will be compensated at the original rate.
Requesting a Pay Adjustment
In situations where your role changes during the shift and should result in a higher pay rate, you can take the following actions:
Talk to the supervisor right away during your shift
Contact Instawork Support immediately
Tell us what position you worked, the hours, and what the new pay rate should be
Proof you need:
To substantiate claims regarding role changes or adjustments:
Gather evidence, such as written confirmation or a screenshot of the message from the business partner or on-site manager, or screenshots of relevant communications.
Submit these through the app when requesting an adjustment
Contact Instawork Support if you have questions.