Instawork is dedicated to creating a successful platform for Professionals and Partners. There are strict cancellation policies in place to ensure quality for our partners. 

Cancellation Policy:

  • Cancellations with greater than 24 hours notice can do so without risk of suspension. Please note however, that this will affect your cancellation score and top pro level.

  • Cancellations made after the start time will result in a no-show

  • 1 no-show within 30 days will result in a 7 day suspension

  • 2 no-shows within 30 days will result in a 30 day suspension

  • Support can not excuse no-shows for any reason unless the shift was worked

  • Cancellations can not be excused for any reason by support even with valid documentation.

  • You must submit an appeal in the app to excuse any cancellations.

  • Frequent Urgent Cancellations and any no-shows will result in a removal of all of your upcoming shifts and longer suspensions.

Please don't make a habit of canceling, even with greater than 24 hours notice. Those that have a high cancellation rate may also face account suspensions. 

How to cancel on the app:

  1. Log into your Instawork app

  2. Tap "Shifts" located in the bottom-left corner of the app

  3. Tap "My Shifts"

  4. After selecting the shift you wish to cancel, scroll down and tap "I can't make it"

  5. Enter the reasons for cancellation, then press "cancel shifts"

We value our Partner's time, canceling a shift is not recommended but we do understand that emergencies happen.

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