There are two ways Professionals may earn tips while working a shift through Instawork.
Partner Tips
Partners are not required to tip Professionals, but from time to time they may choose to pay a Professional a little extra as an additional bonus (e.g., for exemplary work). In these circumstances, Instawork passes the payments through directly to the Professional.
Customer Tips
There also may be times when a customer, particularly in the hospitality industry, leaves a cash or credit card tip for a Pro who provided the customer with service (e.g., mixing a drink as a bartender). Generally, these tips are viewed as the sole property of the Professional, subject to applicable tip pooling regulations. Instawork relies on Partners to provide these tips, which it passes through directly to the Professional.
FAQs
How and when will my tips be paid?
Tips are paid via direct deposit into your bank account just like your hourly earnings. Generally, tips are paid in the pay period after they are earned and/or reported. Partners have up to 14 days after a shift to report tips to Instawork. Once reported, tips are processed and included in the next weekly payment cycle, which may lag behind hourly earnings. If you experience a delay longer than two pay periods, contact the Instawork support team via the app for assistance.
When are tips entered? Tips are entered in the app only after the shift is completed. Customer tips cannot be modified or removed once earned. When tips are processed and ready for payment they will appear in your earnings tab. If your tips have not appeared yet, Partners typically take 7–14 business days to report tips after a shift has been completed.
If tips have not been processed within 14 days after the shift, consider contacting Instawork Support for further assistance.
Where can I see the tips I earned?
You can view your tips in the Instawork app, where they are listed in the Earnings tab. The total tip amount from each shift is listed as a separate transaction. For example, here is the Earnings tab showing total weekly pay that includes a tip from a recent shift right above the hourly pay for the shift:To view your tips:
Open the Instawork app on your device.
Navigate to the Earnings tab at the bottom of the screen.
Each shift’s tip amount appears as a separate transaction item.
Tips are listed distinctly from hourly pay to make them easy to track.
Tap on a specific shift to view more detailed earnings, including any tips earned during that shift.
If you worked a W2 shift as an employee of AWS, you can also see your tips in the Earnings tab on your app:
Total tips paid from all W2 shifts in a given pay period will also appear on your earnings statement, where tips are listed as a separate line item. For example, here is a sample earnings statement showing the tip amount for the pay period:
If your tips have not been received within two pay periods, follow these steps to resolve the issue:
Check Your Earnings Tab: Ensure the tips are not already listed as a separate transaction for the corresponding shift.
Verify Shift Status: Confirm that the shift is marked as completed in the app as this triggers tip processing.
Contact Instawork Support: Provide specific details such as:
Date and location of the shift
Position worked
Name of the captain or supervisor
Evidence of hours worked (e.g., timesheet screenshots) or tip receipts
Expected tip amount (if applicable) Instawork Support will coordinate with partners to resolve the issue. If further delays occur, escalate the concern by providing all collected documentation.