Whom should I contact with questions about a shift?

There are several ways to get the help you need.

Once shifts are booked, it’s crucial that you review all the details about the shift (e.g. what to wear, location, special instructions, what to bring, etc). 

If you still have questions, an on-site contact will be listed directly below shift details, which can be found within the app under the tab “My Shifts”.

Note: You will only be given the number to the on-site contacts 24 hrs before the shift.

Parking costs are not automatically displayed in the app when a shift shows 'no free parking.' Partners may provide specific parking details in the 'Other location details' section of shift postings. You should check this section or contact the onsite contact or venue directly to determine parking costs and/or details.

Once you book a shift, you’ll be able to message other professionals who are working this shift. We created Messages to allow you to be a resource to each other. Use it to coordinate carpool, share tips and suggestions, and any other question that your peers might be able to help with.

This message feature only connects fellow professionals working the same shift. Messages can also be found in the Message tab located on the bottom of the app

Frozen chat channels

Sometimes you won't be able to send messages in a chat. This is called a "frozen" chat. Here's why this happens:

• Someone unfriended or blocked you: If another Pro unfriends or blocks you, the chat will freeze. You can't unfreeze it yourself. You can only message again if they accept a new friend request or unblock you.

• The shift ended: Partners can freeze a chat after a shift is done. This helps keep work conversations organized by shift.

Note: Partners can't freeze chats during active shifts. You'll always be able to message about shifts you're currently working.

For any other questions, contact customer service at help.instawork.com.