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Why was I deactivated or suspended?
Why was I deactivated or suspended?

Understand why I was deactivated or suspended

Sharat Akasapu avatar
Written by Sharat Akasapu
Updated over a week ago

If you've been deactivated or suspended on Instawork, you should be able to see the reason when you open the app. You may appeal your account suspensions, cancellations and no-shows on the app for a quicker resolution.

What's the difference between getting deactivated and suspended?

  • Suspended - Your account will be reactivated after the suspension period (24 hours or 7 days) based on the penalty.

  • Deactivated - Account is on permanent deactivation and will not be reversed unless the reason for deactivation is excused.

Some common reasons include:

Did you no-show?

  • Not showing up to a shift you signed up for may lead to deactivation. Always make sure to cancel your shift if you cannot make it.

Did you cancel a shift late?

  • Late cancellation (with less than 24 hours to the shift starting) may lead to suspension and removal from booked shifts

  • Frequent late cancellations within a short period may lead to deactivation.

Did you fail a background check?

  • If you fail a background check, you'll be suspended first.

  • If we don't hear any update after 30 days, you'll then be deactivated.

Were you late to a shift?

  • Showing up 15+ minutes late to a shift more than 1 time in the last 30 days will result in getting suspended.

Were you recently exposed to COVID?

  • If you tell us you were exposed to COVID, you'll be temporarily suspended for 5 days.

Is your profile picture clear?

  • Your profile picture should not have any filters. It should be a clear picture of your face without any sunglasses or hats.

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