While your presence matters, we’ve updated our cancellation policies to be more accommodating to today’s working environment. By focusing on rewarding you for being punctual, reliable, and performing well while working your shifts we hope to provide a more empowering experience rather than penalize you for having an emergency or conflict.
If you're unable to arrive on-time and work a scheduled shift, your profile will not be immediately suspended or permanently deactivated. However, we prioritize access to shifts for consistently reliable Instawork Professionals and having no-shows reported or late cancellations will prevent you from gaining more access to shifts in the future.
Maintaining a high overall performance rating will determine how shifts are dispatched to you, the higher the score, the more access to shifts!
Your overall performance rating is influenced by the following factors:
on-time arrivals
cancellation rate
no-shows
In addition to your number of shifts completed and your ratings from our partners, these factors will directly affect your ability to get better access to shifts.