Instawork's mission is to create economic opportunities for Professionals and Partners alike, and we understand the impact on a Professional’s livelihood when a Partner unexpectedly cancels a shift shortly before its start time. We also understand, however, that unique circumstances sometimes force a Partner to cancel at the last minute.
To help bridge this gap, in many instances, Professionals whose shift is cancelled within 24 hours of the scheduled shift start time will receive up to 4 hours of pay at the scheduled shift’s standard rate. There are some situations in which Professionals may not receive compensation for a shift that is cancelled within 24 hours of the shift start time. For example, due to the nature of the work at their locations, some Partners have shorter cancellation windows. We encourage Professionals to carefully review shift postings, including shift requirements, for detailed information about the applicable cancellation policy.
In addition, there are some situations in which Professionals are not compensated with 4 hours of pay for a late cancellation from any Partner, including but not limited to late cancellations caused by :
Circumstances outside the Partner’s control (e.g., COVID-related cancellation or weather-related cancellation);
Work interruptions due to a Partner blocking the Professional within 24 hours of shift start time; and
If the scheduled shift is less than 4 hours and the Professional is entitled to compensation, the Professional’s payment will be capped at the number of hours scheduled (e.g., for a 3 hour shift, a Professional’s cancellation pay would be limited to 3 hours).
In all cases, Professionals whose shift is cancelled within 24 hours of its start time will not need to report to the shift location.