I can’t add my debit card (US)

*The following article is for our Pros who reside in the US.

We understand how important it is to receive your earnings quickly and reliably. If you're having trouble adding your debit card to your Instawork account, this article provides some helpful information and alternatives.

Common challenges with certain debit cards

While many debit cards work seamlessly with our payment system, some cards may occasionally experience processing delays or connection issues. This is especially true for:

- Cards from digital-only banks (online banks without physical branches)

- Prepaid debit cards

- Some newer financial technology platforms

Some users have reported occasional challenges with cards from services such as:

- Cash App

- Chime

- Netspend

- Current

- Varo

- Dave

- Greendot

**Note**: While many Pros successfully use these services, they may sometimes experience longer processing times or connection issues when adding the card or receiving payments.

If you're having trouble adding your card:

1. Double-check your card information

- Verify the card number, expiration date, and CVV code

- Confirm your name is entered exactly as it appears on the card

2. Ensure your card is activated

- New cards often need to be activated before they can be used online

- Contact your card provider if you're unsure about activation

3. Try again later

- Sometimes, temporary system issues can prevent card verification

- Wait a few hours and try adding your card again

If you continue to experience issues with your preferred debit card:

1. Try a traditional bank debit card

- Cards from established banks with physical branches often connect more reliably

- These include national banks and local credit unions

2. Use your bank account directly

- Add your checking account information for direct deposit

- While this method takes 1-3 business days, it's very reliable

3. Contact your card provider

- Ask if there are any restrictions on receiving payments from platforms like Instawork

- Some cards have special requirements for accepting deposits