If you've lost access to your Instawork account, want to regain access to your old account, or wish to recover your previous account, follow the steps below to recover your account. Do not create a new account, as this will result in duplicate accounts being detected, which can lead to account suspension and/or deactivation.
Go to the Account Recovery Page: Tap the link below to access the Account Recovery Page in the Instawork app: Start Account Recovery
Enter Your Information:
Old Phone Number: Your previous phone number (even if you can't access it)
New Phone Number: The new phone number you wish to use.
Click "Continue" to submit your account recovery request.Verify Your Identity: You will be redirected to our identity verification service for verifying your identity. If your verified identity details match our records, we'll send a verification code to your new phone number.
Complete the Verification:
Enter the verification code sent to your new phone number.
If successfully verified, your phone number will be updated, and your account will be recovered.