If you've lost access to your phone number, follow these steps to recover your account:
Tab on the link below to go to the Account Recovery Page in the Instawork app: Start Account Recovery
Enter Your Details:
Old Phone Number: Your previous phone number (even if you can't access it)
New Phone Number: The new phone number you wish to use.
Submit the Form: Click "Continue" to submit your account recovery request.
Identity Verification: You will be redirected to our identity verification service for verifying your identity. If your verified identity details match our records, we'll send a verification code to your new phone number.
Complete Verification:
Enter the OTP sent to your new phone number.
If successfully verified, your phone number will be updated, and your account will be recovered.
Feel free to reach out to our support team if you encounter any issues during the process.