Skip to main content
All CollectionsPayments
Adjusting and disputing your hours
Adjusting and disputing your hours

Steps to dispute your shift hours.

Written by Jacky
Updated over a week ago

** This video previously mentioned pros have six hours to make adjustments.

Pros now have 12 hours from the end of the shift!

We understand that the clock in/out times may not reflect your actual hours worked it is our goal to ensure you're paid for the time you have actually worked. You can now dispute your hours in the app! You have 12 hours from the end of the shift to submit a dispute.

  • Navigate to "Past Shifts"

  • Select the shift you want to request an adjustment.

  • Select "Request Hours Adjustment" at the bottom of the page.

  • Enter the hours that need to be adjusted for your shift.

  • Submit the request by clicking "Request" in the top right corner of the page.

Disputes are sent to the Partner in which they have 3 days to review by either accepting or rejecting the claim. If they fail to do either after that deadline, the adjustment will be made in your favor. As soon as a decision has been made, you'll receive an email.

In the future, you can make the adjustments to your clock out time in the app prior to clocking out to ensure that the times worked is accurate. View our FAQ on how to do that!

Why do we need your shift hours and adjustments so soon? On any given day, we have thousands of professionals across the country working and in order to pay out all our professionals on time, we have to get the accurate number of hours worked as soon as possible. Your fellow professionals thank you for getting the hours you worked ASAP!

Did this answer your question?