An "early cancellation" is any shift cancellation more than 24 hours before the shift. There is a 5-minute window after booking a shift where you can cancel without any penalty. And any shift within 24 hours before a shift is a late cancellation.

For certain shifts, we offer up to a 25% bonus to our Gold and Platinum Top Pros. This bonus amount is included in the price totals you see on the shift and is paid as part of the shift's regular payment.

No, as long as you have worked two shifts, you will become eligible. After clocking out on the second shift, you will become eligible for InstaPay on the following Monday.

To see how close you are to rewards you can visit the Top Pro screen in the app by first clicking on the "Earnings" tab and then the "Instawork Top Pros" card.

From there you'll be able to see your relevant qualifications and learn more about the program.

To see how close you are to rewards, you can visit the Top Pro screen in the app by first clicking on the "Earnings" tab and then the "Instawork Top Pros" card. Once on the Top Pro screen, you can click on "Your rewards" to see the full rewards at each level.

This is an example of what the Top Pro Gold rewards looks like:

The in-app rating will reflect only shifts you’ve completed in the past three calendar months. We'll also update how the average rating is calculated to reward good performance, thereby increasing most Pros' average ratings. At the start of every calendar month, you might see a slight change to your rating as we look back to only the last 3 calendar months.

These minimum requirements ensure we identify and recognize the very top performers every month.
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As a reminder, here are the minimum requirements for each Top Pro Status:

The work you do each month determines your Top Pro level in the following month. For example, if you work three shifts in September without any cancellations or “no-shows” and an in-app rating of 4.70+, you would earn the Silver Level rewards starting on October 1st until the end of the month.

Levels last until the end of the month in which you received it. You then receive a new level on the 1st of the following month.

You earn Top Pro Points to reach your monthly Top Pro level. For now, Points will mostly be earned by working shifts, but eventually, you can earn them through making referrals, serving as a shift lead, completing challenges, and more.

Moving to a points-based system helps us reward Pros for being a Top Pro in new ways in addition to working shifts. We wanted the Top Pro Program to reflect better all the ways Pros contribute to the Instawork community.

Yes, Instawork Gold is a free program provided by Instawork. You don’t have to pay anything to be part of the program. All you have to do is meet the requirements above.

You can invite as many friends and coworkers to join Instawork! In order to become an Instawork Top Pro, everyone must meet the program criteria above.

On the 1st of the month, all professionals should receive their new level. You can check your work activity in the last month against the qualifications to see why you received a certain level. If you believe you received the wrong level, please contact support.

The number of shifts worked is not the only requirement for earning a level, we also look at your rating from the previous month to factor in your status.

You begin getting the benefits for your level at the start of the month based on your work during the previous month.

The cancellation will not affect the current month, but it might impact your eligibility for next month’s levels of your Top Pro. If the cancellation were a “late cancellation,” which is a cancellation within 24 hours of the shift start time, you would not be able to earn any rewards for the following month. All reward levels require no late cancellations to qualify.

Your Top Pro level for the current month will be unaffected by the cancellation, but you are no longer eligible to earn rewards next month. You can still apply for and work shifts this month, but you will not be able to earn a Top Pro level for next month.

A “no show” is when a professional confirmed a shift, did not cancel, and then did not show up to work the shift.

A late cancellation is one made within 24 hours of a shift's start time.