What's new with the Top Pro Program

Top Pro rewards got even richer for the holidays. 🤗

You can qualify for TWO NEW BONUSES on top of Top Pro rewards like InstaPay and more access to shifts.

  • Gold/Platinum Top Pros get up to a 25% bonus on select shifts

    Now Gold/Platinum Top Pros will see extra bonuses on select shifts.

  • Silver/Gold/Platinum level Top Pros can earn an extra 5% on their shifts when they qualify for Top Pro status two months in a row. That's extra money to you, for no extra work!

    • If you are a Silver/Gold/Platinum Top Pro in November (now) and maintain at least Silver status for December: Get 5% bonus on the base rate of all shifts worked in November. (Bonus will be paid in the week of December 6th)

    • If you are a Silver/Gold/Platinum Top Pro in December and maintain at least Silver status for January: Get 5% bonus on the base rate of all shifts worked in December. (Bonus will be paid in the week of January 10th)

Platinum Top Pro Giveaway

If you earn Top Pro Platinum level for January, you will be automatically entered to win iPhone 13 with Apple Care.

Earn Top Pro Platinum level for February and you will be entered to win a wellness package containing:

  • A year subscription to Headspace

  • A SpaFinder Giftcard

  • Theragun Massager

Changes to Bronze and Silver Requirements in December

Starting on December 1st, to earn Bronze or Silver level you will need to have no cancellations of any kind. Gold and Platinum will continue to be allowed 1 early cancellation and no late cancellations or "no shows"


About Instawork Top Pro Program

At Instawork, we believe it is important to recognize hard-working, high-quality professionals. So we created the Instawork Top Pro program to reward Instawork Professionals for a job well done.

Each month, professionals earn rewards that will be given out the following month. You can earn rewards like cash bonuses, priority access to shifts, and up to 25% extra pay on select shifts by working the required number of shifts and maintaining a high level of performance.

Below you will find a breakdown of the rewards and an FAQ section to answer more questions. Good luck becoming a Top Pro!

Help Sections

Requirements & Rewards

Below is a full breakdown of the levels, requirements, and rewards.

Top Pro Level

Monthly Requirements

Rewards

Bronze

  • Work 1 shift

  • No "no shows"

  • No late cancellations

  • No early cancellations

    (starting December 1st, 2021)

  • Early access to shifts

  • Bronze badge on your profile

Silver

  • Work 2 shifts

  • No “no shows”

  • No late cancellations

  • No early cancellations

    (starting December 1st, 2021)

  • Early access to shifts

  • Instapay: get paid within hours after a 1099 shift

  • Eligible to become a shift lead

  • Silver badge on your profile

Gold

  • Work 5 shifts

  • No “no shows”

  • No late cancellations

  • Maximum of 1 early cancellation*

  • Maintain at least a 4-star rating

  • Up to 25% bonus on select shifts**

  • Earlier access to shifts

  • Access to special events

  • Welcome pack for 1st-time Gold or above

  • Instapay: get paid within hours after a 1099 shift

  • Eligible to become a shift lead

  • Gold badge on your profile

Platinum

  • Work 15 shifts

  • No “no shows”

  • No late cancellations

  • Maximum of 1 early cancellation*

  • Maintain at least a 4-star rating

  • Earn a $100 bonus!

  • Up to 25% bonus on select shifts**

  • Earliest access to shifts

  • Eligible for a monthly prize drawing

  • Access to special events

  • Welcome pack for 1st-time Gold or above

  • Instapay: get paid within hours after a 1099 shift

  • Eligible to become a shift lead

  • Platinum badge on your profile

*What is an early cancellation?

An "early cancellation" is any shift cancellation more than 24 hours before the shift. There is a 5-minute window after booking a shift where you can cancel without any penalty. And any shift within 24 hours before a shift is a late cancellation.

**How does the "Up to 25% bonus on select shifts" work?

For certain shifts, we are offering up to 25% bonus pay for our Gold and Platinum Top Pros. This bonus amount is included in the price totals you see on the shift and is paid as part of the normal payment for that shift.

It is important to note that to be eligible to receive the bonus you must be a Gold or Platinum Top Pro at the time you booked the shift.

How close am I to rewards?

To see how close you are to rewards you can visit the Top Pro screen in the app by first clicking on the "Earnings" tab and then the "Instawork Top Pros" card.

From there you'll be able to see your relevant qualifications and learn more about the program.

Instawork Top Pro main screen


What rewards do I have this month?

To see how close you are to rewards you can visit the Top Pro screen in the app by first clicking on the "Earnings" tab and then the "Instawork Top Pros" card. Once on the Top Pro screen, you can click on "Your rewards" to see the full rewards at each level.

This is an example of what the Top Pro Gold rewards looks like:

FAQs

Q: How does the Top Pro program work? How do I earn rewards?

The work you do each month determines your Top Pro level in the following month. For example, if you work 3 shifts in September without any late cancellations or “no-shows,” you would earn the Silver Level rewards starting on October 1st.

Q: Is the Top Pro program free?

Yes, Instawork Gold is a free program provided by Instawork. You don’t have to pay anything to be part of the program. All you have to do is meet the requirements above.

Q: Can I invite friends to become an Instawork Top Pro?

You can invite as many friends and coworkers to join Instawork! In order to become an Instawork Top Pro, everyone must meet the program criteria above.

Q: Why didn’t my level update at the beginning of the month?

On the 1st of the month, all professionals should receive their new level. You can check your work activity in the last month against the qualifications to see why you received a certain level. If you believe you received the wrong level, please get in touch with support.

Q: Can I earn the Platinum cash bonus every month?

Yes! The $100 bonus for earning the Platinum level can be earned each month you qualify.

Q: Why didn’t I receive the correct level based on the number of shifts I worked?

Your number of shifts worked is not the only requirement for earning a level. You can look at the full qualification criteria for each reward level in our help docs.

Q: When do I receive the rewards for my Top Pro level?

You begin getting the benefits for your level at the start of the month based on your work during the previous month. The cash bonuses are usually awarded within 1-2 weeks after the start of the month. The welcome pack reward and prize drawings are shipped after filling out the prize claim form sent to eligible professionals. And all other benefits start on the 1st of the month.

Q: I was an Instawork Gold Status pro for a long time. What does this new system mean for me?

Instawork Gold pros will be awarded the Gold Level for September 2021 no matter their work activity for the previous month (August 2021). After that, all pros will earn a Top Pro level every month based on the last month’s work activity.

Q: I have to cancel a shift. What does this mean for my Top Pro level?

Your Top Pro level for the current month will be unaffected by the cancellation, but your eligibility for next month’s levels might be impacted. If the cancellation was a “late cancellation,” which is a cancellation within 24 hours of the shift start time, you would not be able to earn any rewards for the following month. All reward levels require no late cancellations to qualify.

Q: I was a no-show at a shift. What does this mean for my Top Pro level?

Your Top Pro level for the current month will be unaffected by the cancellation, but you are no longer eligible to earn rewards next month. You can still apply for and work shifts this month, but you will not be able to earn a Top Pro level for next month.


Q: What qualifies as a “late cancellation”?

A late cancellation is a cancellation within 24 hours of a shift start time.


Q: What qualifies as a “no show”?

A “no show” is when a professional confirmed a shift, did not cancel, and then did not show up to work the shift.

Top Pro Welcome Box Information

Screenshot of app showing how to claim your one time welcome package

Professionals who earn their first Gold level or above will receive a special Welcome Box from Instawork. If you are eligible at the start of the month, you can claim your Welcome Box by clicking "Claim" on the My Top Pro level screen.

If you did not receive this email and think you should have, please get in touch with support.

If you're wondering where your Welcome Box is after you've claimed it, please get in touch with support.

Top Pro holiday bonus details

For the Holidays, Silver/Gold/Platinum level Top Pros can earn an extra 5% on their shifts when they qualify for Top Pro status two months in a row. That's extra money to you, for no extra work!

:hugging_face:

Here’s how it works:

If you are a Silver/Gold/Platinum Top Pro in November (now) and maintain at least Silver status for December:

  • Get a 5% bonus on the base rate of all shifts worked in November

  • Bonus will be paid in the week of December 6th

If you are a Silver/Gold/Platinum Top Pro in December and maintain at least Silver status for January:

  • Get a 5% bonus on the base rate of all shifts worked in December

  • Bonus will be paid in the week of January 10th

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