Changes to average rating and Top Pro coming in Fall 2023
More flexibility for Platinum Pros
We know that sometimes the unexpected arises, and you need to change your work schedule. As a Platinum Pro, beginning November 1, you’ll be able to cancel up to 3 shifts per month without penalty, so long as you do so at least 24 hours in advance.
Updates to how we calculate average rating
Soon, we will update the way that your average rating is calculated in the app. Going forward, your in-app rating will reflect only shifts you’ve completed in the past three calendar months. We'll also update how average rating is calculated to reward good performance, which will increase most Pros' average rating.
Learn more about how average rating is changing. You’ll see your revised rating in the Instawork app by 11/1.
Updates to Top Pro criteria
Along with the improvements to the way your rating is calculated, we’re introducing a new minimum rating requirement for each Top Pro level to ensure we’re identifying and recognizing the very top performers every month.
These changes will take effect on December 1. For November, you will earn Top Pro based on the current rules.
About Instawork Top Pro Program
At Instawork, we believe it is important to recognize hard-working, high-quality professionals. So we created the Instawork Top Pro program to reward Instawork Professionals for a job well done.
Each month, professionals earn rewards that will be given out the following month. You can earn rewards like cash bonuses, priority access to shifts, and up to 25% extra pay on select shifts by working the required number of shifts and maintaining a high level of performance.
Below you will find a breakdown of the rewards and an FAQ section to answer more questions. Good luck becoming a Top Pro!
*Requirements & Rewards
Below is a full breakdown of the levels, requirements, and rewards starting on December 1, 2023.
Top Pro Level
*Instawork reserves the right to cancel or modify the terms of the Top Pro Bonus program rewards offered or terminate Professionals' eligibility at any time with or without prior notice.
What is an early cancellation?
An "early cancellation" is any shift cancellation more than 24 hours before the shift. There is a 5-minute window after booking a shift where you can cancel without any penalty. And any shift within 24 hours before a shift is a late cancellation.
How does the "Up to 25% bonus on select shifts" work?
For certain shifts, we offer up to 25% bonus pay for our Gold and Platinum Top Pros. This bonus amount is included in the price totals you see on the shift and is paid as part of the normal payment for that shift.
It is important to note that to be eligible to receive the bonus you must be a Gold or Platinum Top Pro at the time you work the shift.
How close am I to rewards?
To see how close you are to rewards you can visit the Top Pro screen in the app by first clicking on the "Earnings" tab and then the "Instawork Top Pros" card.
From there you'll be able to see your relevant qualifications and learn more about the program.
What rewards do I have this month?
To see how close you are to rewards you can visit the Top Pro screen in the app by first clicking on the "Earnings" tab and then the "Instawork Top Pros" card. Once on the Top Pro screen, you can click on "Your rewards" to see the full rewards at each level.
This is an example of what the Top Pro Gold rewards looks like:
Q: How does the Top Pro program work? How do I earn rewards?
The work you do each month determines your Top Pro level in the following month. For example, if you work 3 shifts in September without any cancels or “no-shows,” you would earn the Silver Level rewards starting on October 1st until the end of the month.
Levels last until the end of the month that you received it. You then receive a new level on the 1st of the next month.
Q: How do points work?
Starting in early 2023, you can earn Top Pro Points to reach your monthly Top Pro level. For now, Points will mostly be earned by working shifts, but eventually, you can earn them through making referrals, serving as a shift lead, completing challenges, and more.
Moving to a points-based system helps us reward Pros for being a Top Pro in new ways in addition to working shifts. We wanted the Top Pro Program to better reflect all the ways Pros contribute to the Instawork community.
Q: Is the Top Pro program free?
Yes, Instawork Gold is a free program provided by Instawork. You don’t have to pay anything to be part of the program. All you have to do is meet the requirements above.
Q: Can I invite friends to become an Instawork Top Pro?
You can invite as many friends and coworkers to join Instawork! In order to become an Instawork Top Pro, everyone must meet the program criteria above.
Q: Why didn’t my level update at the beginning of the month?
On the 1st of the month, all professionals should receive their new level. You can check your work activity in the last month against the qualifications to see why you received a certain level. If you believe you received the wrong level, please get in touch with support.
Q: Why didn’t I receive the correct level based on the number of shifts I worked?
Your number of shifts worked is not the only requirement for earning a level. You can look at the full qualification criteria for each reward level in our help docs.
Q: When do I receive the rewards for my Top Pro level?
You begin getting the benefits for your level at the start of the month based on your work during the previous month. Any prize drawings are shipped after filling out the prize claim form sent to eligible professionals. All other benefits start on the 1st of the month.
Q: I have to cancel a shift. What does this mean for my Top Pro level?
Your Top Pro level for the current month will be unaffected by the cancellation, but your eligibility for next month’s levels might be impacted. If the cancellation was a “late cancellation,” which is a cancellation within 24 hours of the shift start time, you would not be able to earn any rewards for the following month. All reward levels require no late cancellations to qualify.
Q: I was a no-show at a shift. What does this mean for my Top Pro level?
Your Top Pro level for the current month will be unaffected by the cancellation, but you are no longer eligible to earn rewards next month. You can still apply for and work shifts this month, but you will not be able to earn a Top Pro level for next month.
Q: What qualifies as a “late cancellation”?
A late cancellation is a cancellation within 24 hours of a shift start time.
Q: What qualifies as a “no show”?
A “no show” is when a professional confirmed a shift, did not cancel, and then did not show up to work the shift.