While we ensure reliability of our Professionals, it’s also possible that they cannot make it to the gig due to unforeseen circumstances. Therefore, we book backup Professional(s) in advance to take the place of any pro who no-shows or cancels last minute.
What is a paid backup?
We guarantee up to 4 hours of payment for each paid backup, with the chance of working the shift if needed. Paid Backups must arrive on time and are ready to work in order to receive the guaranteed payment.
There are a few cases when a paid backup will be disqualified from any payment,
if the paid backup arrives more than 15 minutes late
if the paid backup doesn't meet the shift requirements or wears the wrong attire
if the paid backup refuses to work
*Please note that you must arrive to these shifts you have scheduled in order to get paid. Please do not message the partner beforehand asking if you are needed. That is against our policy and will be considered as a no-show if you do not arrive.
What do these paid backup shifts look like in the app?
Paid Backup Shifts will be noted as 'paid backup' under the shift.
What do I do once I arrive at the shift?
Once you arrive, you will need to check in with the supervisor, captain, or lead to see if you will be needed to work the shift.
Click on 'Next Steps' Once you have arrived at the shift
Follow the instructions to complete the clock-in process.
3. If you work the shift, you will receive the shift pay like a normal shift. If you are not needed, the guaranteed payment will be processed automatically after it's verified by the business.
What happens if my paid backup shift is moved to a normal shift?
If any main shift opens before the shift starts, the paid backup will be swapped to the normal shift automatically and professionals are expected to work the full shift.