Instawork Professionals FAQ

What is a Shift Lead?

Information about expectations of this role.

Written by Dominique Harris
Updated over a week ago

Coronavirus (COVID-19) Resources

Relief and employment resources to support those impacted by the Coronavirus (COVID-19). Includes resources listed by market.

Written by Frances Liu
Updated over a week ago

When will Instawork be available in my city?

Information on gig availability and open markets.

Written by Sharat Akasapu
Updated over a week ago

Disputing your hours!

Steps for disputing your shift hours.

Written by Jake Blas
Updated over a week ago

What is the waitlist? (Instawork isn't in my city yet)

What do I get if I join the waitlist?

Written by Sharat Akasapu
Updated over a week ago

Instawork is in my city but there is a waitlist...when can I start working?

When onboarding, there is a period of time before you are able to be fully activated.

Written by Jake Blas
Updated over a week ago

Why do we review profiles and check references?

We take references very seriously, it's more than what you do, it's who you are.

Written by Jake Blas
Updated over a week ago

How do I apply to more positions with Instawork?

Increase your earnings by applying to different positions that match your qualifications.

Written by Dominique Harris
Updated over a week ago

How do I add my emergency contact information?

Add your emergency contact to your profile in the app.

Written by Sharat Akasapu
Updated over a week ago

What cities does Instawork operate in?

I'm not seeing any gigs in my area.

Written by Jake Blas
Updated over a week ago

Am I insured while working on Instawork?

Insurance for 1099 and W2 gigs

Written by Jake Blas
Updated over a week ago

Getting your Certifications for Instawork Hospitality Gigs

Information on certifications required to utilize the Instawork platform

Written by Jake Blas
Updated over a week ago

Do I earn tips if I work with Instawork?

Will Instawork Professionals earn gratuity while working gigs?

Written by Jake Blas
Updated over a week ago

How to change your account information

Need to change your account information?

Written by Jake Blas
Updated over a week ago

Why am I only seeing certain gig positions?

Written by Jake Blas
Updated over a week ago

W-2 Gigs Are Here!

Here is everything you need to know about booking W-2 gigs with Instawork.

Written by Jake Blas
Updated over a week ago

Why am I unable to clock-out?

Requirements for clocking out when your gig is completed.

Written by Dominique Harris
Updated over a week ago

First gig checklist

Important information for a successful first gig

Written by Jake Blas
Updated over a week ago

Our Presence Matters - Making it to the gigs

Cancelling last minute, not showing up, and arriving late affects everyone

Written by Jake Blas
Updated this week

What happens if I’m running late?

You should inform the on-site contact, but you should avoid being late by all means.

Written by Frances Liu
Updated over a week ago

What if I can’t make a gig?

Here are a few things to know about our policies and what to do when you need to cancel

Written by Frances Liu
Updated over a week ago

There's an emergency and I have to cancel my gig! What do I do?

Here at Instawork we understand that emergencies happen.

Written by Jake Blas
Updated over a week ago

What if I show up to a gig and I cannot find anyone?

I can't find anyone!

Written by Jake Blas
Updated over a week ago

What should I wear?

Attire requirements vary depending on the gig, which will be listed under the gig details in the app.

Written by Frances Liu
Updated over a week ago

What tools or accessories should I carry to each gig?

Details on what you should bring can be found in the gig details.

Written by Frances Liu
Updated over a week ago

Social Media and Instawork Gigs

Do not capture and post images of Instawork gigs

Written by Jake Blas
Updated over a week ago

When can I take a break?

Breaks on gigs

Written by Jake Blas
Updated over a week ago

What if an Instawork Partner asks me to work and tells me I will be paid through Instawork?

Written by Jake Blas
Updated over a week ago

How to adjust the end time and break

Had a different end time or break length?

Written by Jake Blas
Updated over a week ago

What if I get asked to stay later? Sent home early?

Different schedule than booked

Written by Jake Blas
Updated over a week ago

Got feedback from Instawork Partners?

Here's what it means and how to improve your ratings in the future

Written by Jake Blas
Updated over a week ago

What is Health Safety Training?

Every professional on Instawork is prompted to complete a 'one time' Health Safety Training before booking gigs. Read to find out more.

Written by Vaibhav Pandey
Updated over a week ago

When will I get paid?

Generally, you'll be paid weekly, directly to your bank account.

Written by Frances Liu
Updated over a week ago

How do I get paid for gigs I've worked?

How your earnings are deposited.

Written by Jake Blas
Updated over a week ago

How to enter/edit bank account information

How do I enter/edit my bank account information?

Written by Jake Blas
Updated over a week ago

Does Instawork take out taxes from my pay?

Taxes 1099/W2 and other deductions

Written by Jake Blas
Updated over a week ago

How to view your W2 Paystubs

How to sign up for an ADP account

Written by Jake Blas
Updated over a week ago

Instapay

Get paid right after you finish working select gigs!

Written by Sharat Akasapu
Updated over a week ago

Performance Guidelines

How Instawork measures Professionals' performance

Written by Jake Blas
Updated over a week ago

Earn 5-Star Ratings

What you need to know to get a great rating and earn more money

Written by Jake Blas
Updated over a week ago

Guide to Instawork Achievements

Written by Jake Blas
Updated over a week ago

How can I refer my colleagues?

Help get your friends and family work by referring them to Instawork

Written by Jake Blas
Updated over a week ago

Instawork Gold FAQ

Written by Jake Blas
Updated over a week ago

Health Checklist Requirement

What you need to complete while confirming your upcoming gig.

Written by Dominique Harris
Updated over a week ago

Taking precaution: Coronavirus

How you can take care of your health and the health of others.

Written by Frances Liu
Updated over a week ago

Workers' Compensation

Accident Insurance for W2 gigs

Written by Kai Chan
Updated over a week ago

Occupational Accident Insurance

Accident Insurance for 1099 gigs

Written by Kai Chan
Updated over a week ago

How do I report harassment on a recent gig?

Steps for addressing harassment or unprofessional behavior.

Written by Dominique Harris
Updated over a week ago