Instawork Professionals FAQ

How Instawork works!

Get ready to start earning on your own schedule!

M

Written by Mayur Moorthy
Updated over a week ago

What happens if my shift is cancelled with under 24 hours notice?

Under 24 hour partner cancellation policy

Written by Max
Updated over a week ago

Why did my hourly rate increase?

We've made changes to your hourly rates.

D

Written by Dan
Updated over a week ago

Appealing a Suspension

Written by Engineering Support
Updated this week

Why wasn't my position application approved?

Here's what to do when your position application "needs corrections"

Z

Written by Zach Lemos
Updated over a week ago

Why was I deactivated or suspended?

Understand why I was deactivated or suspended

Written by Sharat Akasapu
Updated over a week ago

How to change your account information

Need to change your account information?

D

Written by Dan
Updated over a week ago

How do I get approved to work a shift position?

Here's a guide on submitting a complete position application, which gives you the best chance of getting approved

Z

Written by Zach Lemos
Updated over a week ago

Why am I only seeing certain gig positions?

D

Written by Dan
Updated over a week ago

How do I apply to more positions with Instawork?

Increase your earnings by applying to different positions that match your qualifications.

D

Written by Dan
Updated over a week ago

Motion and Fitness Tracking [iOS only]

Written by Engineering Support
Updated over a week ago

Location Tracking While Working a Shift

Written by Engineering Support
Updated over a week ago

Applying for a position on Indeed

What to do after you submit an application on Indeed to work an Instawork shift and other frequently asked questions

Written by Cait MacBrien
Updated over a week ago

How do I clock in or out of a shift?

Here’s how to track your time correctly in the app.

Written by Sharat Akasapu
Updated over a week ago

Background Checks for Professionals

Why and what to expect

D

Written by Dan
Updated over a week ago

Health Checklist Requirement

What you need to complete while confirming your upcoming gig.

D

Written by Dan
Updated over a week ago

Your Presence Matters - Being Reliable

Tardies, cancellations, and no-shows affect all of us.

D

Written by Dan
Updated over a week ago

Getting your shift covered by a friend

You can ask another Instawork Professional to cover for you so that it doesn't count as a cancellation

A

Written by Andie
Updated over a week ago

Why am I unable to clock-out?

Requirements for clocking out when your gig is completed.

D

Written by Dan
Updated over a week ago

What happens if I’m running late?

You should inform the on-site contact, but you should avoid being late by all means.

Written by Nicholas Ward
Updated over a week ago

There's an emergency and I have to cancel my gig! What do I do?

Information on canceling a gig in the Instawork app

D

Written by Dan
Updated over a week ago

Social Media and Instawork Gigs

Do not capture and post images of Instawork gigs

D

Written by Dan
Updated over a week ago

When can I take a break?

Breaks on gigs

D

Written by Dan
Updated over a week ago

What happens if I get sent home early? Or asked to stay later?

Information on ensuring your paid for the time worked, including exceptions.

D

Written by Dan
Updated over a week ago

Cancellation Policy

What is the cancellation policy?

D

Written by Dan
Updated over a week ago

Why did my payment date change?

Written by Tommy Tseng
Updated over a week ago

When do I get paid?

Generally, you'll be paid weekly, directly to your bank account.

Written by Nicholas Ward
Updated over a week ago

How do I get paid?

How your earnings are deposited.

D

Written by Dan
Updated over a week ago

I have not received my payment

I have not received my payment

Written by Tommy Tseng
Updated over a week ago

Why did I get paid a different amount?

My payment amount is incorrect.

Written by Sharat Akasapu
Updated over a week ago

Referral Bonus Payments

What to expect after your referral works a shift

S

Written by Sally Niu
Updated over a week ago

Do I earn tips if I work with Instawork?

Will Instawork Professionals earn gratuity while working gigs?

D

Written by Dan
Updated over a week ago

W-2 Gigs Are Here!

Here is everything you need to know about booking W-2 gigs with Instawork.

D

Written by Dan
Updated over a week ago

Instapay

Get paid right after you finish working Instapay shifts! (Shifts with ⚡️icon)

Written by Sharat Akasapu
Updated over a week ago

I can't add my debit card

Some debit cards do not work with Instapay

Written by Tommy Tseng
Updated over a week ago

How to view your W-2 paystubs and tax doc

How to register for an ADP account

D

Written by Dan
Updated over a week ago

Adjusting and disputing your hours

Steps to dispute your shift hours.

D

Written by Dan
Updated over a week ago

Your top payment questions answered

Answers to top payment questions

Written by Tommy Tseng
Updated over a week ago

How to book a shift on Instawork

Your step-by-step guide for booking your first shift on Instawork

Written by Cait MacBrien
Updated over a week ago

Getting Better Access to Gigs

How your overall performance rating will impact your access to gigs.

D

Written by Dan
Updated over a week ago

We're celebrating and giving away $10,000 🤑 Let's get to work!

To celebrate the end of a great year and the coverage of amazing Pros on CBS we're giving away $1,000 to 10 lucky Pros! See details below.

Written by Cait MacBrien
Updated over a week ago

Performance Guidelines

Important information on how your performance is measured.

D

Written by Dan
Updated over a week ago

Earn 5-Star Ratings

What you need to know to get a great rating and earn more money

D

Written by Dan
Updated over a week ago

What is a Shift Lead?

Information about expectations of this role.

D

Written by Dan
Updated over a week ago

Refer your friends to Instawork

Help your friends and family find flexible work with Instawork

Written by Cait MacBrien
Updated over a week ago

Share-a-Shift referrals

Learn more about share-a-shift referrals and referral rewards.

Z

Written by Zach Lemos
Updated over a week ago

Instawork Gold and Instapay FAQ

How do I get paid instantly?

D

Written by Dan
Updated over a week ago

Got feedback from Instawork Partners?

Here's what it means and how to improve your ratings in the future

D

Written by Dan
Updated over a week ago

When will I receive my tax documents

Written by Tommy Tseng
Updated over a week ago

How do I access my tax documents/forms?

1099/W2 taxes. What do I file on my tax return?

D

Written by Dan
Updated over a week ago

How to verify or edit your email on file

Make sure your email is current, so you receive your tax paperwork.

Written by Nicholas Ward
Updated over a week ago

How do I access my W-2 tax forms?

Information on accessing your electronic W2 forms

D

Written by Dan
Updated over a week ago

How do I access my 1099 tax forms?

Information on accessing your electronic 1099 forms

D

Written by Dan
Updated over a week ago