Instawork Professionals FAQ

How Instawork works!

Get ready to start earning on your own schedule!

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Written by Mayur Moorthy
Updated today

What happens if my shift is cancelled with under 24 hours notice?

Under 24 hour partner cancellation policy

Written by Maher Shukr
Updated today

Why did my hourly rate increase?

We've made changes to your hourly rates.

Written by Dominique Harris
Updated today

Why was I deactivated or suspended?

Understand why I was deactivated or suspended

Written by Sharat Akasapu
Updated today

How to change your account information

Need to change your account information?

Written by Dominique Harris
Updated today

How do I get approved to work a gig position?

Here's a guide on submitting a complete position application, which gives you the best chance of getting approved

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Written by Zach Lemos
Updated yesterday

Why am I only seeing certain gig positions?

Written by Dominique Harris
Updated today

How do I apply to more positions with Instawork?

Increase your earnings by applying to different positions that match your qualifications.

Written by Dominique Harris
Updated today

Applying for a position on Indeed

What to do after you submit an application on Indeed to work an Instawork shift and other frequently asked questions

Written by Cait MacBrien
Updated today

How do I clock in or out of a shift?

Here’s how to track your time correctly in the app.

Written by Sharat Akasapu
Updated today

Background Checks for Professionals

Why and what to expect

Written by Dominique Harris
Updated today

Health Checklist Requirement

What you need to complete while confirming your upcoming gig.

Written by Dominique Harris
Updated today

Your Presence Matters - Being Reliable

Tardies, cancellations, and no-shows affect all of us.

Written by Dominique Harris
Updated today

Getting your shift covered by a friend

You can ask another Instawork Professional to cover for you so that it doesn't count as a cancellation

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Written by Andreina Morales
Updated today

Why am I unable to clock-out?

Requirements for clocking out when your gig is completed.

Written by Dominique Harris
Updated today

What happens if I’m running late?

You should inform the on-site contact, but you should avoid being late by all means.

Written by Frances Liu
Updated today

There's an emergency and I have to cancel my gig! What do I do?

Information on canceling a gig in the Instawork app

Written by Dominique Harris
Updated today

Social Media and Instawork Gigs

Do not capture and post images of Instawork gigs

Written by Dominique Harris
Updated today

When can I take a break?

Breaks on gigs

Written by Dominique Harris
Updated today

What happens if I get sent home early? Or asked to stay later?

Information on ensuring your paid for the time worked, including exceptions.

Written by Dominique Harris
Updated today

When will I get paid?

Generally, you'll be paid weekly, directly to your bank account.

Written by Frances Liu
Updated today

How do I get paid for gigs I've worked?

How your earnings are deposited.

Written by Dominique Harris
Updated today

I have not received my payment

I have not received my payment

Written by Tommy Tseng
Updated today

Why did I get paid a different amount?

My payment amount is incorrect.

Written by Sharat Akasapu
Updated today

Referral Bonus Payments

What to expect after your referral works a gig

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Written by Vinayak Ranade
Updated today

Do I earn tips if I work with Instawork?

Will Instawork Professionals earn gratuity while working gigs?

Written by Dominique Harris
Updated today

W-2 Gigs Are Here!

Here is everything you need to know about booking W-2 gigs with Instawork.

Written by Dominique Harris
Updated today

Instapay

Get paid right after you finish working select gigs!

Written by Sharat Akasapu
Updated today

I can't add my debit card

Some debit cards do not work with Instapay

Written by Tommy Tseng
Updated today

How to view your W-2 paystubs and tax doc

How to register for an ADP account

Written by Dominique Harris
Updated today

Adjusting and disputing your hours

Steps to dispute your shift hours.

Written by Dominique Harris
Updated today

Your top payment questions answered

Answers to top payment questions

Written by Tommy Tseng
Updated today

Getting Better Access to Gigs

How your overall performance rating will impact your access to gigs.

Written by Dominique Harris
Updated today

We're celebrating and giving away $10,000 🤑 Let's get to work!

To celebrate the end of a great year and the coverage of amazing Pros on CBS we're giving away $1,000 to 10 lucky Pros! See details below.

Written by Cait MacBrien
Updated today

Performance Guidelines

Important information on how your performance is measured.

Written by Dominique Harris
Updated today

Earn 5-Star Ratings

What you need to know to get a great rating and earn more money

Written by Dominique Harris
Updated today

What is a Shift Lead?

Information about expectations of this role.

Written by Dominique Harris
Updated today

Refer your friends to Instawork and get paid!

Help get your friends and family work by referring them to Instawork

Written by Cait MacBrien
Updated today

Instawork Gold and Instapay FAQ

How do I get paid instantly?

Written by Dominique Harris
Updated today

Got feedback from Instawork Partners?

Here's what it means and how to improve your ratings in the future

Written by Dominique Harris
Updated today

When will I receive my tax documents

Written by Tommy Tseng
Updated today

How do I access my tax documents/forms?

1099/W2 taxes. What do I file on my tax return?

Written by Dominique Harris
Updated today

How to verify or edit your email on file

Make sure your email is current, so you receive your tax paperwork.

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Written by Samantha Pann
Updated today

How do I access my W-2 tax forms?

Information on accessing your electronic W2 forms

Written by Dominique Harris
Updated today

How do I access my 1099 tax forms?

Information on accessing your electronic 1099 forms

Written by Dominique Harris
Updated today