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Top Pro Program

Updated over 2 weeks ago

Understanding the Top Pro Program

As an Instawork Pro, you can earn extra money through the Top Pro program. This article explains how Top Pro points work and how you can qualify for them.

What are Top Pro Points?

Top Pro levels are determined by the amount of Top Pro points you have earned. You can earn 10 points from each shift you have successfully worked. At the start of each month, your level is determined based on total points collected (rollover points + earned points) in the previous month.

Additionally, to qualify for each level, specific average rating requirements must be met, with Gold requiring a 4.8 and Platinum requiring a 4.9 or higher.

You can also roll over extra points you earned beyond your required level can be carried over to the next month if you maintain an average rating of 4.9+. These points expire after one month and cannot be rolled over again.

How do Rollover Points work?

  • If you earn more points than needed for your current Top Pro level, excess points carry over to the next month.

  • You must maintain a 4.9+ average rating and qualify for Top Pro status to be eligible for rollover. (See monthly requirements in the table below.)

  • Rollover points expire after one month and cannot roll over again.

Double points may be awarded during promotional events for specific shifts, though not for entire weekly schedules.

Example:

  • In October, you earn 110 points → You qualify for Gold (50 points required).

  • The extra 60 points roll over to November (since you maintained a 4.9+ rating).

  • In November, you earn 50 points → You qualify for Gold again, and 50 points roll over to December.

  • If your rating drops below 4.9, your points will not roll over to the next month.

Please note: Working shifts with double points does NOT automatically move you to a higher status. You must still meet the monthly Top Pro requirements for your desired level.

*How do I earn a Top Pro Level with Points?

Working a shift = 10 points

Each month, your level is determined based on your total points collected in the previous month. Below is the list of requirements and awards available for each level:

Level

Monthly Requirements

Rewards

Bronze

  • Collect 10 points or work 1 shift

  • No "no shows"

  • No late cancellations

  • No early cancellations

  • Maintain at least a 4.60 average rating

  • Early access to shifts

  • Bronze badge on your profile

Silver

  • Collect 20 points or work 2 shifts

  • No “no shows”

  • No late cancellations

  • No early cancellations

  • Maintain at least a 4.70 average rating

  • Early access to shifts

  • Eligible to become a shift lead

  • Silver badge on your profile

Gold

  • Collect 50 points or work 5 shifts

  • No “no shows”

  • No late cancellations

  • Maximum of 1 early cancellation*

  • Maintain at least a 4.80 average rating

  • Up to 25% bonus on select shifts

  • Earlier access to shifts

  • Access to special events

  • Eligible to become a shift lead

  • Gold badge on your profile

Platinum

  • Collect 150 points or work 15 shifts

  • No “no shows”

  • No late cancellations

  • Maximum of 3 early cancellations*

  • Maintain at least a 4.90 average rating

  • Up to 25% bonus on select shifts

  • Earliest access to shifts

  • Eligible for a monthly prize drawing

  • Access to special events

  • Eligible to become a shift lead

  • Platinum badge on your profile

*Instawork reserves the right to cancel or modify the terms of the Top Pro Bonus program rewards offered or terminate Professionals' eligibility at any time with or without prior notice. You can view your current progress toward next month's top pro level on the Shifts tab.

Note: Instapay no longer requires top pro level. Please see this article on how to enable Instapay.

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