When your Instawork Pro account is deactivated, you will no longer be able to access shifts through the Instawork app. This article explains what deactivation means and what you should know if this happens.
Understanding account deactivation
Account deactivation means your access to the Instawork platform has been permanently removed. While this rarely happens, certain exceptions apply where appeals or reactivation may be possible, particularly under specific circumstances such as clarifications or evident mistakes.
Important things to know
After deactivation, you will not be able to book any more shifts on the Instawork platform.
Do not create a new account. Creating a second account after deactivation is against Instawork's policies. Any new accounts will be flagged as duplicates and will also be deactivated.
Common reasons for deactivation
Accounts may be deactivated for several reasons, including:
Policy violations
No-shows to booked shifts
Violating Instawork's Community Guidelines
Creating duplicate accounts
Providing false information- High frequency of no-shows or late cancellations
Low ratings from partners or other professionals
Violations of the Contractor Service Agreement
What to do if you believe there was an error
If you believe your account was deactivated by mistake, you can initiate an appeal through the Instawork app. Navigate to the 'Appeal' option displayed alongside the deactivation reason and provide a detailed explanation. Submit relevant documentation like proof of emergencies or timestamped attendance confirmations to support your case. Upon submission, track the status of your appeal through app updates or email communications from Instawork.