What to do when your name is not on the shift list
If you arrive at your shift and your name is missing from the list:
Check these things first
1. Open your app and make sure you're at the right place and time
2. Look at the bottom of your shift details to find your Captain's contact info
3. Use "Find My Captain" in the app to locate them
4. Show the staff your shift confirmation in the app
Important
Stay at the location
Wait at least 1 hour at the location
Keep your location services turned on
Take photos to prove you were there
Get the names of people you speak with
Only leave if told to by a Captain or Instawork Support
Contact Support if needed
Message Support through the app
Clearly explain what happened
Include any photos or information you collected
How to get paid if you were sent home
1. Go to "Past Shifts" in the app
2. Select the shift
3. Tap "Request Hours Adjustment"
4. Enter your hours and submit
5. Do this within 12 hours