On each and every shift, your performance reflects the professionalism of the Instawork community. More importantly, your overall performance impacts your ability to book certain shifts on the platform. Here are factors that contribute to your performance report:
Average Rating
When your shift is over, Partners will have an opportunity to rate your performance from 1 to 5 stars. Every shift is a chance to show off your skills and increase your average rating!
To view your current rating and status:
Go to the Earnings tab
Select the Instawork Top Pros card
You'll see your current average rating and your progress toward the next level
On-time Arrivals
Keep your on-time arrival percentage high by planning ahead and preventing delays that may cause you to be tardy. Additionally, arriving late to your shifts could negatively affect your ratings from our partners.
Cancellations, No-Shows, and Leaving Early
Any and all cancellations or no-shows will negatively impact your overall performance report and could prevent getting access to future shifts. Keep in mind that ratings related to cancellations or no-shows are permanent, even if the issue is later excused.
Profile Quality
Your public Instawork professional profile must be complete and up-to-date. This includes, but is not limited to, your:
first and last name
profile picture
valid phone number, email address, and home address
most recent work experience and references
valid certificates such as a Food Handlers card and TIPs.