Performance Guidelines

Important information on how your performance is measured.

Written by Jacky
Updated over a week ago

On each and every shift, your performance reflects the professionalism of the Instawork community. More importantly, your overall performance impacts your ability to book certain shifts on the platform. Here are factors that contribute to your performance report:


Average Rating

When your shifts is over, partners will have an opportunity to rate your performance from 1 to 5 stars. Every gig is a chance to show off your skills and increase your average rating! Click here for more tips on how to earn 5-star ratings.

On-time Arrivals

Keep your on-time arrival percentage high by planning ahead and preventing delays that may cause you to be tardy. Additionally, arriving late to your shifts could negatively affect your ratings from our partners. Read more about being reliable, and how it can affect you here

Cancellations, No-Shows, and Leaving Early

Any and all cancellations or no-shows will negatively impact your overall performance report and could prevent getting access to future shifts. Leaving early without Partner approval may also result in the above.

Profile Quality

Your public Instawork professional profile must be complete and up-to-date. This includes, but is not limited to, your:

  • first and last name

  • profile picture

  • valid phone number, email address, and home address

  • most recent work experience and references

  • valid certificates such as a Food Handlers card and TIPs.ย 

Instawork Professionals with high performance can potentially qualify for Instawork Top Pro and be the first to receive notifications about new available shifts.

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