We understand that emergencies do happen, so if you have an emergency and must cancel a gig, please cancel it as soon as possible so our team can try to find a replacement. Depending on how soon the gig is or how many times you've canceled, a warning may appear on your account based on our policies outlined here.
If you’d like to appeal a suspension or deactivation, please submit an appeal by navigating to the "Gigs" tab in the app and tapping into "View details" of the gig that had resulted in account change. Provide your reasoning and attach relevant documentation as evidence (e.g. doctor's note, proof of car repair, jury summons). Please allow a few days for us to review and respond to your appeal.
We take every situation on a case by case basis, and each cancellation will be investigated.