We understand that emergencies and last-minute conflicts occur; therefore, if you're unable to make it to a shigy, we ask that you cancel your shift in the app as quickly as possible. Letting us know you won't be able to work your scheduled shift ahead of time helps us to find a replacement for our partners that are depending on a reliable professional to get much-needed work done.
Here's an example of how to cancel your shift in the Instawork app:
We evaluate your cancellations through the app so while you may feel like writing to our support team about your cancellation, doing so will delay our ability to get back to you. Again, we strongly recommend that you cancel through the app rather than writing to our support team.
If you’d like to appeal a cancellation please review the Appeal a Suspension article.