We understand that emergencies do happen, so if you have an emergency and must cancel a gig, please cancel it as soon as possible so our team can try to find a replacement. Depending on how soon the gig is or how many times you've canceled, a warning may appear on your account based on our policies outlined here.
If you'd like to appeal a suspension or deactivation, please contact customer support with your reasoning and attach relevant documentation as evidence (doctor's note, proof of car repair, jury summons, etc.). Please allow a couple of weeks for us to review and respond to your appeal.
We take every situation on a case by case basis, and each cancellation will be investigated.