We understand that emergencies do happen so if you have an emergency and must cancel a gig last minute, please cancel it via the app as soon as possible. Though there will be a warning show up about the penalty for canceling within 24 hours as we take cancellations seriously, please cancel the gig and then reach out to us via the app as soon as you can.
If you'd like to appeal a suspension or deactivation, please contact customer support with your reasoning and attach relevant documentation as evidence (e.g. doctor's note, proof of car repair, jury summons). Please allow a couple of weeks for us to review and respond to your appeal.
We take every situation on a case by case basis, and each cancellation will be investigated.