In the occasion that the Instawork Professional is late for your gig, you will not be billed for the time until the Instawork Professional arrives and checks into the gig.

We will automatically adjust the billing to reflect the gig start time so you are only billed from the time when the Instawork Professional checks in.

Our Live Operations team is monitors ongoing gigs and will reach out to Professionals if we believe a Professional running late or may be running late. You can also track the Professional's location from your Instawork dashboard to estimate arrival time and plan accordingly. 

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