Instawork

For Businesses

Welcome to Instawork

How to find staff on Instawork

Build a Reliable Network of Skilled Workers

Positions Offered

How are Instawork Pros vetted?

Instawork Business Pricing

What to expect: A guide to managing shifts with Instawork

Instawork 101

Explore upcoming shifts

Exploring past shifts

Dashboard Homepage

Accessing your dashboard

Getting familiar with the Partner Dashboard

Exploring the dashboard

Best practices for posting shifts

Best practices for during a shift

Best practices for after a shift

Instawork Partner’s Guide to Getting Started

Professional Application Process for Long-Term Staffing

Long-term staffing

Understanding Short-Term and Long-Term Staffing

Can I hire an Instawork Professional for a permanent position?

How to directly hire Pros from temporary shifts

Staffing Types

Learn why other Pros might not be able to accept your shift

Why can't they accept my shift transfer?

Shifts

Setting a geofence for your shift location - Partner Support

Share an exact location with Instawork Professionals who will be working your shift

Changing your shift location by PIN drop

Choose pricing

Choose your staff

How do I post a shift?

Location Information

How to request Pros from your roster for future shifts

Selecting Pros for your shift

Your step-by-step guide for booking your first shift on Instawork

How Do I Book a Shift? - Partner Support

Booking a Shift

What to do when you have unfilled shifts close to your start time

Change the start, end, or break times for your shifts.

How do I change shift times? - Partner Support

Requesting Pros for Shifts After Booking

Exploring the shift details page

Using the company dashboard to expand the selection of Instawork Professionals who can pick up your shift

Opening a shift to all Professionals

Changing or adding shift contacts in your company dashboard

Add or edit an onsite contact

Correct or adjust instructions to help set Professionals up for success at your shift

Editing shift instructions

Can I edit my shift after I create it?

Use the company dashboard to reach out to Professionals

Send an announcement/attachment to a current shift

Printing a sign in/out sheet

Adjusting Rates on Multiple Shifts

Editing and preparing for shifts

How to track your Professionals' arrival to a shift

How to clock Pros in and out

How do I clock workers in/out through QR Code?

Managing live shifts

Edit timesheet hours, break times, marking Pro as no-show, send home, or reversing a no-show

Editing hours and timesheets - Partner Support

Marking Pros as sent home, no-show or blocked

Additional timesheet actions - Partner Support

Timesheets & Sending Workers Home

Information on canceling your posted shifts

What happens if I need to cancel my scheduled professional(s)?

Canceling a shift - Partner Support

Learn how to cancel a set of shifts at once

How do I cancel a recurring shift? - Partner Support

Cancelling Shifts

Instawork Hiring Frequently Asked Questions

What is Instawork Hiring and how does it work?

How to use Instawork for permanent hiring

Instawork Hiring trial shifts

Best practices for engaging with hiring candidates

Hiring best practices for Partners

Instawork Hiring

Communicating with Scheduled Professionals

How to block specific positions for Pros

Updates to the Professionals Tab

Working with Professionals

Rate, block and add Pros to your Instawork roster

Worker Ratings and Feedback

Ratings

Provide feedback on workers

Instawork allows partners to add professionals as favorites create new rosters to make the booking process easier

How can I create and manage my Roster?

How to save your favorite workers and give them priority access to shifts

Build a roster of your favorite Pros

Save your favorite workers

Billing

How to view and download your invoices

Manage and Pay Invoices

How to review draft timesheets

Managing & Paying Invoices

How do I add a PO number to a shift?

Use the company dashboard's flexibility to change your payment method on a shift

Changing payment method after you have booked a shift

Update or add a card to your company dashboard

How to change or add a new credit/debit card on your account

Forwarding invoice emails to your accounting team

How do I add a billing contact to my account?

Adding and managing your payment methods

Billing & Payment Settings

Account Settings

Change your company dashboard password to keep your account secure

Change your company dashboard password - Partner Support

Adding new team members, setting, and managing roles

Giving your team access to Instawork

Getting Professionals to the right location to work your shift

Editing a location in your dashboard

Reset your company dashboard password - Partner Support

Managing your account

What happens if…?

Product Updates

Most frequently asked questions by Instawork Partners

Instawork Partners FAQ

This article addresses two forms of tipping made possible through Instawork: (1) Patron tips and (2) Partner tips.

How do I tip Instawork Pros?

What is an Instawork Coach

Am I required to give Instawork Professionals a break?

Does Instawork require a minimum number of hours for each shift?

Can I send my Instawork Professional home early? Can I ask the Professional to stay later?

You're only billed for the hours a Pro worked.

What if a Professional arrives late to work?

Why are there backup professionals on my shift?

What are backup Professionals?

Trust & Safety

What are Onsite Captains?

How do I change the rate for a shift I have scheduled?

Frequently Asked Questions

Save & rebook shifts with templates

Reviewing submitted disputes by Professionals

How to Review Disputes

Partners can now add their workplace health safety measures while booking a shift

Partner Health Safety Measures

This article will explain how you can book the most reliable professionals near you.

How can I book Instawork Top Pros?

backdate, manually adding hours for a professional that was not originally on schedule

Adding Unscheduled Pros to Live and Past Shifts - Partner Support

Pulling reports on Instawork shifts

How to schedule shifts that require drug screening

Support for drug testing

Helpful Tips for Instawork Partners

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Find answers and get help from Intercom Support and Community Experts

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