If a professional arrives late to your shift, you will not be billed for their time until they have checked in via the Instawork app to start working.
Your billing statement is automatically adjusted to reflect the actual shift start time vs. the scheduled shift start time. You will only be charged when your professionals clock in and begin working at your location.
If we identify that a professional may be arriving late to a shift, our Live Operations team will contact the professional to confirm their updated ETA (estimated time of arrival) and notify your team immediately.
You're able to track your professionals' routes to your shift via the Instawork dashboard as well!