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Understanding shift clock in and out for Pros

Updated over 3 weeks ago

Instawork requires you to clock in when you arrive and clock out when you leave your shift. This article explains how to successfully clock in and out to ensure you get paid on time.

Geofence requirements

You can only clock-in and clock-out of a shift when you are within the geofence (approximately 500 feet surrounding the building) of your shift location. This helps verify you are physically present at the work location.

How to successfully clock in

  1. Arrive at your shift location at least 10 minutes before your scheduled start time

  2. Make sure you are inside the building, not in your vehicle in the parking lot

  3. Enable location tracking on your phone if prompted

  4. Open the Instawork app and navigate to your shift details

  5. Tap the "Clock In" button when you're ready to start

  6. If required, enter the clock-in code provided by your onsite contact

Troubleshooting clock-in issues

If you're having trouble clocking in:

  1. Verify you are inside the geofence location, not in the parking lot

  2. When available, reach out to the onsite contact to get the clock-in code for the shift

  3. Ensure your location tracking is turned on in your phone settings

  4. Check that you have a stable internet connection

  5. Try moving to a different area of the building if you're near walls or in a basement

How to successfully clock out

  1. Complete all your shift duties before attempting to clock out

  2. Stay within the building when clocking out (not in the parking lot)

  3. If there is a captain or shift lead assigned, you must clock out with them

  4. Open the Instawork app and tap the "Clock Out" button

  5. Complete any required end-of-shift surveys or feedback

Important tips

  • Forgetting to clock out, or leaving the shift location before checking out is completed, may result in payment delays.

  • If you have already left the geofence, you will not be able to clock out through the app.

  • Your shift earnings will be deposited based on your accurate clock-in and clock-out information.

  • Always verify your clock-in and clock-out were successful before leaving.

If you have questions about clocking in or out or continue to experience issues, please contact our support team through the Instawork app.

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