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Instawork Partners FAQ
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Editing hours and timesheets after shifts are done
Editing hours and timesheets after shifts are done
Sharat Akasapu avatar
Written by Sharat Akasapu
Updated over a week ago

After a shift is over, you have the ability to review and edit the hours and timesheets for each Professional directly in the platform.

When editing a timesheet, you can:

  • Edit the hours or timesheet for a Professional after they've worked

  • Mark a Professional as a no-show

  • Select the reason why you sent the Professional home

  • Block a Professional from picking up more shifts

We've made it super simple for you! Here's how to do this (with pictures and a video)!

How it works

  1. There are 2 ways to edit a timesheet. Navigate to "Past shifts" and select a shift. Or select the "Edit timesheets" button on the right side of your page.

Option 1

Option 2

2. Next, click on the "Edit timesheet" button

3. Make the adjustments you need to (edit hours, mark a professional as a "no show", select the "send home" reason, or block the professional) and click "Update". That's it!

Make changes quickly so you are billed correctly

Instawork’s pay cycle runs from Monday- Sunday.

We prevent edits by locking timesheets on the Monday following your shift. We do this to ensure your Pros are paid the correct amount on time. This also reduces future disruption for you. If you notice discrepancies after timesheets are locked, please contact your designated Account Manager or our Support Team to make a change.

If you request a change to an invoice that has already been created, the adjustments will come on a separate invoice.


What happens when you block a professional?

The pro will get added to that your blocklist and will not be able to pick up shifts going forward (unless explicitly requested). The pro will still be paid for the shift worked.

What happens when a pro is marked a “no show”?

The pro is not paid for the shift. We'll also suspend this pro.

What happens when you send a pro home?

  • If the pro was sent home due to "is no longer needed by the partner", they will receive 4 hours of pay, and you will be charged.

  • If the pro was sent home for any other reasons (did not wear proper attire, did not meet shift requirements, was late for more than 10 mins, or refused to work), they will not be compensated.

Will I be able to see how much I will be charged after updating hours?

Yes! When you click on “Update”, you will see a summary of the total amount you will be charged.

How long will I have to adjust shifts?

For the shifts occurring between a Mon-Sun, you'll have until the following Monday to make any adjustments.

Someone else manages our timesheets. How do we get them involved?

You can add your billing contact as a user to your Instawork account by going to Account Settings > Team Members. Learn more here.

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