To be respectful of Instawork Professionals' schedules, please schedule shift times as accurately as possible when you initially book your shift.

If needed, you can ask a Professional to stay later. If they're able to stay later than their scheduled shift, they will be paid until they clock out of the shift. Pros will continue to be paid the same hourly rate (except for W-2 shifts that may be subject to applicable overtime rules). You will be billed as usual.

We will automatically adjust the billing to reflect the time the Professional clocked out, so there's no need to reach out to our Support Team or your Account Manager.
​
​Please note: Not all Professionals will have the flexibility to stay later than anticipated. If the Instawork Professional is unable to stay later than the original shift schedule, that should NOT be reflected on that Instawork Professional's ratings!

You can also send a Professional home early if the Professional has completed all tasks. The time the Professional clocks out will be reflected in your billing. You can also adjust your Professional's clock-out time in the dashboard.

Professionals make sacrifices to work your shifts. To compensate the Pro for their time and effort, there's a minimum 4-hour charge for a shift. If the original shift block is fewer than 4 hours long, they will be paid the entire shift length.

Check here for information on when an Instawork Professional is late to the shift.

You will only be charged once a Professional clocks in and begins working at your location.

Check here for more information on when a Pro is late to a shift.

Please reach out to our Support Team to resolve the issue.
​
​
​