Congratulations on taking the first step towards transforming your staffing process with Instawork! You'll save valuable time finding and connecting with a vast network of skilled Professionals ready to support your business needs.

This guide has everything you need to know before, during, and after your shift so you can feel confident and ready to hit the ground running. Take a look and make the most of your Instawork experience! 👇

Once you’ve posted your shift, a few things will happen:

After you post a shift, Instawork matches your shift with workers in your area who meet your qualifications and sends them a notification. Qualified workers will also see the shift in their app.

Available workers can then select your shift. Unlike traditional staffing agencies that assign workers to shifts, Instawork empowers workers to choose their shifts and build their own schedule. This unique approach leads to more engaged and dependable workers, which is how we are able to achieve industry-high fill rates and quality.

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As workers pick up your shift, you’ll see their profiles appear in the dashboard. Depending on where you are located, the pricing you set, and how soon your shift is starting, your shift could be filled as soon as one hour or up to 48 hours later. The more you use the platform, the more you'll learn how long it takes to fill your shifts.
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Note, it’s normal to see some changes in Pros during this time, and even up until the start of your shift since Pros can change their schedules. Last minute changes don’t happen often as Pros are penalized for canceling a shift within 24 hours of the start time.
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Worried about filling your shift? Read “What happens if my shift is unfilled?”

When you click on your shift in the dashboard, it will bring you to the shift details. Here you’ll find tools to edit your shift details, review worker profiles, prepare your clock-in/out procedures, and troubleshoot issues that may arise. Learn more.
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Right before your shift starts, we confirm the shift details with the assigned Pros one more time, and we unlock access to the Pros’ contact information so you can connect with them directly.

It’s almost time! You should be prepared for your shift, and now you can see when Pros will arrive onsite.

Once Pros arrive, in addition to welcoming them, showing them around, and reminding them of their shift responsibilities, you’ll need to clock them in. When the shift is complete, you’ll also clock them out in a similar fashion.

Pros will meet at the pin you specified in your shift details. When they arrive, they should ask you for the clock-in code. You can find the 4 digit clock-in code on your Shift Details page. Do not give them the clock out code yet. You can also manually clock-in Pros using the Instawork business app. Learn more.
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At the end of your shift, you will clock out Pros similarly to how you clocked them in. The 4-digit clock-out code can be found next to the clock-in code on your Shift Details page. Give Instawork Pros the clock-out code only when it’s time for them to clock out of the shift. You can also manually clock out Pros using the Instawork business app. Learn more.
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Congrats! Your shift is over. Once your shift is complete, there are only two other things to check off your list:

After the shift is over, you’ll be prompted to rate and provide feedback on the Pros. Ratings help us determine who you want to work with again, and providing feedback helps us match your future shifts with Pros who have the experience and professional traits you like. You should also add Pros you’d want to work with again to your Roster to give them first access to future shifts or even request to work with them directly. Learn more.

Instawork follows a Tuesday-Monday billing cycle, so you should review the hours for each Pro and indicate if someone was sent home or didn’t show up before 11:59 pm the following Monday after your shift. Instawork makes it easy to review and edit timesheets. Learn more.

As a partner using Instawork you have access to a first-class Partner Support team available Monday through Friday from 5 a.m. to 5 p.m. PST, and Saturdays from 8 a.m. to noon PST. You can reach the team via the “Chat now” button in your dashboard or by emailing partners@instawork.com.
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​Have pre-shift jitters? Rest assured, the vast majority of shifts on Instawork go smoothly. However, we understand that sometimes unexpected situations arise. Read “What happens if…?”