Instawork

For Workers

Introduction of Instawork to Professionals

Intro to Instawork

What is Instawork?

Welcome to Instawork: Lets get you started!

Get ready to start earning on your own schedule!

How Instawork works

Instawork locations

Logging into your Instawork Pro account

Instawork mobile app

Types of Shifts Offered

Learn how to find and apply for permanent jobs within the Instawork app

Find permanent jobs with Instawork

Types of shifts available for Professionals

Types of work available through Instawork

Information regarding Instawork's standard guidelines for use.

Community Guidelines

Rules and guidelines for community group messaging

Instawork House Rules

Instawork Fraudulent Use Policy

Community guidelines & policies

This is a list of common Instawork terms and definitions

Instawork Terminology

Glossary - Definitions of Instawork terminology

Glossary

Getting started

Getting activated is easy, but missing one piece of detail can keep you from being fully onboarded. Here's how you can make it happen.

How do I activate my account to book shifts?

Background Checks for Professionals

What are Adverse Action Notices related to my Instawork account, and what actions should I take?

Information on certifications required to utilize the Instawork platform

What certifications should I get to work   Instawork Shifts?

Creating an user (Professional) account

Instawork Crash-Course

Learn about the different types of forklift and best practices of using one

Training: Basics of Forklift

Learn all about types of Pallet Jack and best practices

Training: Basics of Pallet Jack

Learn how to operate a forklift in a warehouse and safety measures to follow

Training: How to operate a Forklift

Learn how to operate a Manual Pallet Jack in a warehouse

Training: How to operate a Manual Pallet Jack

Learn how to operate an Electric Pallet Jack in a warehouse along with safety measures

Training: How to operate an Electric Pallet Jack

Basics of picking and packing process in a warehouse

Training: Picking and Packing

How to succeed as a picker/packer in a warehouse

Training: Picking and Packing Best Practices

Learn how to use a RF gun or scanner for basic picking/packing operations in a warehouse

Training: RF scanner

Training: Warehouse Basics

Training: Warehouse Best Practices

Training with Instawork

Setting up and managing your account

Here's what we're going to ask you for during the signup process

Completing my Instawork professional profile

Here's a guide on submitting a complete position application, which gives you the best chance of getting approved

How do I get approved to work a shift position?

Increase your earnings by applying to different positions that match your qualifications.

Applying for more positions to work with Instawork

Understanding your application status and next steps

Why wasn't my position application approved?

Make your profile stronger with your work history

Adding work experiences as a professional

How to Add Professional Certifications to Your Instawork Profile

Adding Professional Certifications

Addressing Social Security Number (SSN) Issues on the Instawork App

We take references very seriously, it's more than what you do, it's who you are.

Why do we review profiles and check references?

Creating and completing a profile

If you need to cancel a pending request to change your email or phone number.

Cancelling an email/phone number change request

Make sure your email is current to receive important communications.

Verifying or editing your email address

Add your emergency contact to your profile in the app.

Adding emergency contact information

How do I enter/edit my bank account information?

Entering or editing bank account information

Form I-9 Verification from W-2 Paperwork

How to delete your Instawork Pro account

What should I do if my previous W2 documentation was canceled?

How can I update or change my name on my Instawork profile?

This article is for SSN, phone number, date of birth, name, email address and home/mailing address.

How to update your Pro profile

Updating my account information

Instawork isn't in my city yet and I haven't added a reference; can I get a status update for my profile?

What's my status? Understanding your profile activation

How to see more shifts in the app

W-2 FAQ - How to Complete Paperwork and Start Booking (US Based Pros)

How do I update or correct my address, including apartment number, on my I-9 form through Instawork?

How to manage Pro shift notifications and location settings

I am approved. When can I start seeing shifts?

When can I start working?

Important information on how your performance is measured.

Performance guidelines

Unlock more opportunities with top pro challenge

What determines your reliability and quality scores on Instawork?

Understand your performance score

Tardies, cancellations, leaving early, and no-shows affect all of us.

How reliability affects your shift access

Tips from successful Pros and satisfied businesses on getting great reviews and more work

How to earn 5-star ratings

Help your friends and family find flexible work with Instawork

Refer your friends to Instawork

Guide to Instawork Achievements

Building your Network on Instawork

Communities and Groups

Help future professionals learn from your experience

How to provide helpful tips?

How to be successful on Instawork

Cancellation policy

Understand why I was deactivated or suspended

Why was I suspended?

What happens if my Instawork Pro account is deactivated?

Appealing a suspension

Cancellations and suspensions

Guide to recover your Instawork account or update your phone number by verifying your identity.

Recover access to your Instawork account

How to reset my password?

Why can’t I update my phone number on Instawork?

Duplicate Accounts on Instawork

Troubleshooting account access

Find, book and work shifts

How do I search for shifts?

Why can't I see certain shifts in the Instawork app?

Why am I only seeing certain shift positions?

Searching for shifts

Partner asks me to work a shift not on the App. What do I do?

This article is for shift requirements, details and instruction

What are shift requirements?

This article answers common questions about what to expect when you book and work on retail shifts, including clocking in and clocking out, timesheets, hour adjustments/disputes, shift cancellation policies, and…

Retail shift guide: Common questions

Paid Backup Shifts: Your Complete Guide

Step-by-step guide on how to book shifts that require a drug screening

How do I book a shift with a health or drug screening?

Booking a shift

AI Screener Call

Human Coach Call

Screener and Coach Call Scheduling Policy

This article explains why shifts you've booked might disappear from your schedule, including missed confirmations, business cancellations, and account issues. It also covers compensation policies for cancellations and what to…

Booked Shifts Disappeared

This article is for shift cancellation and requesting 4 hours pay.

Why was the shift cancelled?

Attire requirements vary depending on the shift, which will be listed under the shift details in the app.

What should I wear?

Details on what you should bring can be found in the shift details.

What tools or accessories should I carry to each shift?

Every professional on Instawork is prompted to complete a 'one time' Health Safety Training before booking shifts. Read to find out more.

What is Health Safety Training?

Important information for a successful first shift

Your Shift Checklist

Why does my location tracking need to be on during a shift?

Information on enabling your location services

What happens when I enable my Location Services?

How Cancellation Works for Long-Term Assignment Shifts

Preparing for a shift

Resolving Clock-In and Clock-Out Issues on Instawork

How do I clock in and out for a shift?

What happens if I leave a shift early?

What happens if I'm late to my shift?

Motion and Fitness Tracking [iOS only]

When can I take a break?

This article is for the pro who needs assistance regarding their live shift and no supervisor on site.

There isn't a supervisor for my shift. What should I do?

Steps for addressing issues onsite or on-app.

How to report a shift incident

Clocking in with QR Code when there isn't a Captain or Lead

DO NOT capture and post images during an Instawork shifts

Social Media and Instawork Shifts

Information on ensuring your paid for the time worked, including exceptions.

What happens if I get sent home early? Or asked to stay later?

Here are the channels to use to answer any questions about a particular shift.

Whom should I contact with questions about a shift?

Helping Pros Understand what an Onsite Captain is and what that means for them

Working with an Onsite Captain

Working footprint shifts at Dollar Tree stores

Working Mosaic Shifts

This article is meant to be used as a data source for the Finch bot to handle shift questions for Pros having issues when working Mosaic-Discover shifts

Mosaic - Discover shifts FAQ

Working a shift

Instructions for changing clock-out time or break length

How to adjust the end time and break

Adjusting and disputing your hours after shift

How to rate a Partner?

Here's what it means and how to improve your ratings in the future

Post shift feedback from Instawork Partners

After completing a shift

What is the cancellation policy for Pros?

Shift cancellation policy

This article explains how shift transfers work, their limitations, and troubleshooting tips.

For Workers

Intro to Instawork

Getting started

Setting up and managing your account

Find, book and work shifts

Earnings, payments and taxes

Compliance notifications

Trust & Safety

Instawork programs & features

Technical support

Protect your Instawork Account