Instawork

For Workers

Introduction of Instawork to Professionals

Intro to Instawork

Instawork mobile app

Instawork locations

Get ready to start earning on your own schedule!

How Instawork works

Welcome to Instawork: Lets get you started!

What is Instawork?

Logging into your Instawork Pro account

Learn how to find and apply for permanent jobs within the Instawork app

Find permanent jobs with Instawork

Types of Shifts Offered

Types of shifts available for Professionals

Types of work available through Instawork

Instawork Fraudulent Use Policy

Information regarding Instawork's standard guidelines for use.

Community Guidelines

Rules and guidelines for community group messaging

Instawork House Rules

Community guidelines & policies

This is a list of common Instawork terms and definitions

Instawork Terminology

Glossary - Definitions of Instawork terminology

Glossary

Getting started

Information on certifications required to utilize the Instawork platform

What certifications should I get to work   Instawork Shifts?

Background Checks for Professionals

Getting activated is easy, but missing one piece of detail can keep you from being fully onboarded. Here's how you can make it happen.

How do I activate my account to book shifts?

Creating an user (Professional) account

Setting up and managing your account

We take references very seriously, it's more than what you do, it's who you are.

Why do we review profiles and check references?

Make your profile stronger with your work history

Adding work experiences as a professional

Increase your earnings by applying to different positions that match your qualifications.

Applying for more positions to work with Instawork

Here's what we're going to ask you for during the signup process

Completing my Instawork professional profile

Here's a guide on submitting a complete position application, which gives you the best chance of getting approved

How do I get approved to work a shift position?

Understanding your application status and next steps

Why wasn't my position application approved?

Adding Professional Certifications

Creating and completing a profile

How to update your Pro profile

Form I-9 Verification from W-2 Paperwork

How do I enter/edit my bank account information?

Entering or editing bank account information

Add your emergency contact to your profile in the app.

Adding emergency contact information

Make sure your email is current to receive important communications.

Verifying or editing your email address

If you need to cancel a pending request to change your email or phone number.

Cancelling an email/phone number change request

How to delete your Instawork Pro account

What should I do if my previous W2 documentation was canceled?

Updating my account information

Instawork isn't in my city yet and I haven't added a reference; can I get a status update for my profile?

What's my status? Understanding your profile activation

I am approved. When can I start seeing shifts?

W-2 FAQ - How to Complete Paperwork and Start Booking (US Based Pros)

How to manage Pro shift notifications and location settings

How to see more shifts in the app

When can I start working?

How to be successful on Instawork

Guide to Instawork Achievements

Help your friends and family find flexible work with Instawork

Refer your friends to Instawork

Tardies, cancellations, leaving early, and no-shows affect all of us.

How reliability affects your shift access

What determines your reliability and quality scores on Instawork?

Understand your performance score

Unlock more opportunities with top pro challenge

Communities and Groups

Building your Network on Instawork

Help future professionals learn from your experience

How to provide helpful tips?

Understand why I was deactivated or suspended

Why was I suspended?

What happens if my Instawork Pro account is deactivated?

Cancellations and suspensions

Guide to recover your Instawork account or update your phone number by verifying your identity.

Recover access to your Instawork account

Duplicate Accounts on Instawork

How to reset my password?

Why can’t I update my phone number on Instawork?

Troubleshooting account access

Find, book and work shifts

Why am I only seeing certain shift positions?

Why can't I see certain shifts in the Instawork app?

How do I search for shifts?

Searching for shifts

Paid Backup Shifts: Your Complete Guide

What are shift requirements?

Commons questions for working a retail shift

Partner asks me to work a shift not on the App. What do I do?

Booking a shift

Important information for a successful first shift

Your 1st Shift Checklist

Every professional on Instawork is prompted to complete a 'one time' Health Safety Training before booking shifts. Read to find out more.

What is Health Safety Training?

Details on what you should bring can be found in the shift details.

What tools or accessories should I carry to each shift?

Attire requirements vary depending on the shift, which will be listed under the shift details in the app.

What should I wear?

Why was the shift cancelled?

Booked Shifts Disappeared

Human Coach Call

Screener and Coach Call Scheduling Policy

AI Screener Call

Preparing for a shift

How do I clock in and out for a shift?

There isn't a supervisor for my shift. What should I do?

Motion and Fitness Tracking [iOS only]

Working Mosaic Shifts

What happens if I leave a shift early?

Working footprint shifts at Dollar Tree stores

Steps for addressing issues onsite or on-app.

How to report a shift incident

Working a shift

Here's what it means and how to improve your ratings in the future

Post shift feedback from Instawork Partners

Adjusting and disputing your hours after shift

Instructions for changing clock-out time or break length

How to adjust the end time and break

How to view your payment status

How to rate a Partner?

After completing a shift

What is the cancellation policy for Pros?

Shift cancellation policy

How do shift transfers work?

How do I cancel a shift on Instawork?

Shift cancellations and transfers

Articles related to your questions about earnings, payments and taxes

Earnings, payments and taxes

Information on Professional earnings & their payment cycle

Earnings & Payment schedules

Updating your payment method (US)

Payment settings for Pros (US)

Understanding your payment amount

How Instapay works (US)

Does Instawork offer instant pay?

Payment settings specific to Canadian Pros.

How do I change payment settings? (Canada)

Best Practices - To ensure payment is processed on time.

How do I get paid? (US)

How 2026 holidays may affect your Instawork payments

Payment basics

Under 24 hour partner cancellation policy

Partner cancelled the shift within 24 hours, do I get paid?

How do I sign up for W-2 Instapay? (Non-CA)

I turned on W2 Instapay. Why didn't I get my payment yet?

How to access your W-2 paystubs and tax documents in ADP

Will Instawork Professionals earn gratuity while working shifts?